Casework Aide: Social Services Support & Coordination

Otsego County; Village of Cooperstown (NY); On-site; USD 38,000 - 46,000; Full time

Job summary

Otsego County Department of Social Services is seeking a paraprofessional to provide administrative support to aid caseworkers in serving clients. The role involves direct client contact to address emergencies and social needs, plus clerical tasks supporting case processing.

The position requires strong communication, organization, and ability to use a computer, with duties under close supervision and no staff supervision responsibility.

Qualifications

• High school diploma or GED plus one year of full-time or part-time experience with the public or in social/human services support.
• Valid New York State driver's license with acceptable driving record is required at appointment and maintained during employment.
• Applicants may be subject to background investigations, including fingerprint check.

Responsibilities

• Assist clients with completing paperwork for new services (public assistance, medical assistance, food stamps, HEAP, etc.).
• Coordinate and supervise visitations between parents and children per court orders.
• Assist clients with housing needs and accompany them to view potential housing.
• Document activities in required case note formats.
• Assist clerical staff and caseworkers with filing and telephone coverage.
• Help preventive services clients manage budgets and finances.

Skills

Communication skills

Record keeping

PC/Computer use

Oral and written communication

Organization

Attention to detail

Judgment and discretion

Education

High school diploma or GED

Job description

Otsego County Department of Social Services is seeking a paraprofessional to provide administrative support to aid caseworkers in serving clients. The role involves direct client contact to address emergencies and social needs, plus clerical tasks supporting case processing.

The position requires strong communication, organization, and ability to use a computer, with duties under close supervision and no staff supervision responsibility.