Casework Aide — Client Services & Administrative Support

Otsego-County; Village of Cooperstown (NY); On-site; USD 39,000 - 52,000; Full time

Job summary

Otsego County Department of Social Services seeks a paraprofessional to provide administrative support for case workers and direct client contact. The role involves processing case records, coordinating visits, and assisting clients with paperwork for public assistance and related services.

The position requires high school graduation and a year of experience working with the public or in social/human services settings. A valid NY driver license and background checks may be required.

Qualifications

• High school diploma or GED plus one year of public or private social services experience or equivalent

Responsibilities

• Assist clients with completing paperwork for services such as public assistance, medical assistance, food stamps, HEAP, or preventive services.
• Coordinate and supervise visitations between parents and children per court orders or changes in visitation.
• Assist with housing needs by liaising between clients and caseworkers and accompanying clients to view housing options.
• Document activities in required case note format.
• Assist clerical staff and caseworkers with filing and telephone coverage.
• Help preventive services clients manage budgets and finances.

Skills

Client relations

PC literacy

Oral and written communication

Record keeping

Following directions

Forms completion

Education

High school diploma or GED

Job description

Otsego County Department of Social Services seeks a paraprofessional to provide administrative support for case workers and direct client contact. The role involves processing case records, coordinating visits, and assisting clients with paperwork for public assistance and related services.

The position requires high school graduation and a year of experience working with the public or in social/human services settings. A valid NY driver license and background checks may be required.