Recovery-Focused Residential Program Lead (4-Day Week)

Addictions Recovery Center Inc; Medford (OR); On-site; USD 67,000 - 77,000; Full time

Benefits offered by this job

Dental and vision coverage

Long‑term disability insurance

Oregon Paid Leave coverage

Basic life insurance

Employee Assistance Program (EAP)

On‑site employee support groups

Flexible Spending Accounts (FSA)

Supplemental life insurance

Critical illness and accident coverage

Mercy Flights ambulance household

Pet insurance discounts

401(k) with employer matching

Job summary

Addictions Recovery Center (ARC) in Medford, OR, is seeking a 3.1 Residential Program Manager to lead a 3.1 ASAM residential program and oversee operations 24/7. This role emphasizes staff development, communication, and trauma‑informed, recovery‑focused care.

The position features a four‑day, 32‑hour workweek, hands‑on leadership, and collaboration with clinical and operational teams to support client stability and independence.

Qualifications

• High school diploma or GED.
• Experience in program operations, client services, and people management.
• Strong leadership, coaching, and accountability.
• Excellent communication, organization, and problem‑solving skills.
• Ability to establish structure, consistency, and clear operational processes in a residential setting.
• Knowledge of regulatory standards, confidentiality requirements, and trauma‑informed, recovery‑oriented care.
• Ability to manage competing priorities and respond effectively in a fast‑paced, 24/7 residential environment.
• Proficiency with Electronic Health Records (EHR), scheduling systems, and Microsoft Office.

Responsibilities

• Lead, coach, mentor, and support Residential Support Specialists and Certified Recovery Mentors.
• Oversee daily residential operations, including staffing, scheduling, and coverage within a 24/7 program.
• Establish clear expectations and strengthen communication, consistency, and accountability across shifts.
• Monitor documentation, unit logs, medication counts, and other operational requirements.
• Collaborate with clinical, medical, admissions, and operational teams to support coordinated client care.
• Provide guidance and support to staff when responding to client concerns, crises, and critical incidents.
• Ensure appropriate reporting, escalation, documentation, and follow‑up.
• Support employee onboarding, training, professional development, and ongoing performance improvement.
• Identify opportunities to improve workflows, strengthen program operations, and enhance the experience of clients and staff.
• Promote a positive, respectful, and trauma‑informed environment where clients and employees feel supported and valued.

Skills

Leadership

Staff development

Coaching

Communication

Problem solving

EHR familiarity

Scheduling systems

Microsoft Office

Education

GED or High School Diploma

CADC or CRM II-I credential (preferred)

Tools

Electronic Health Records (EHR)

Scheduling systems

Microsoft Office

Job description

Addictions Recovery Center (ARC) in Medford, OR, is seeking a 3.1 Residential Program Manager to lead a 3.1 ASAM residential program and oversee operations 24/7. This role emphasizes staff development, communication, and trauma‑informed, recovery‑focused care.

The position features a four‑day, 32‑hour workweek, hands‑on leadership, and collaboration with clinical and operational teams to support client stability and independence.