Recovery Coach

Emerge Recovery & Trade; Xenia (OH); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

Disability Insurance

Life Insurance

401K

Job summary

Emerge Recovery & Trade is seeking a Recovery Coach to monitor the care and well-being of housing residents and to provide crisis interventions when needed. The role requires patience, tact, and the ability to maintain professional boundaries while ensuring program safety and confidentiality.

Responsibilities include coordinating with staff, maintaining records, and supporting residents through de-escalation and supportive care, including transportation when necessary.

Qualifications

• Knowledge of processes for providing customer service and care to residents.
• Abilities: Multitask and work independently with minimal supervision.
• Communicate information clearly, read, write, speak, and understand.

Responsibilities

• Monitor and ensure housing residents are receiving the necessary care.
• Demonstrate patience and tact when dealing with difficult situations and problematic residents.
• Relay information about residents’ condition to the appropriate staff/department.
• Report pertinent information to management.
• Maintain accurate records.
• Provide crisis interventions and de-escalation techniques.
• Establish and maintain clear boundaries with residents.
• Enforce the residential rules to ensure a safe environment for residents and staff.

Skills

Crisis intervention

De-escalation techniques

Multitasking

Communication

Driver obligation

Confidentiality

Customer service

Education

High School Diploma or Equivalent

CPR/First Aid Certification

CDCA Certification / Certified Peer Recovery Supporter

Tools

Microsoft Office

Job description

Recovery Coach

At Emerge, our values guide how we live, lead, and serve. Rooted in faith and renewal, they reflect our mission to restore lives through hope, integrity, and purpose.

We Believe: We offer grace and restoration, believing in second chances and the power of forgiveness.

We Excel: We always grow and improve, pursuing continuous learning and a hunger for quality.

We Serve: We put others first, leading with humility, empathy, and a willing spirit.

We Own: We take responsibility for our actions and choices, demonstrating integrity through accountability.

We Rise: We grow through challenges, remaining flexible, creative, and steadfast through adversity.

Position Overview:

Monitor the care and well-being of the housing residents.

Principal Responsibilities

• Monitor and ensure housing residents are receiving the necessary care.
• Demonstrate patience and tact when dealing with difficult situations and problematic residents.
• Exchange tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the public.
• Relay information about residents’ condition to the appropriate staff/department.
• Report pertinent information to management.
• When working third shift, perform evening safety checks, lock-up of facility, and complete the nightly safety check-off list.
• Maintain accurate records.
• Provide crisis interventions and de-escalation techniques.
• Establish and maintain clear boundaries with residents.
• Enforce the residential rules to ensure a safe environment for residents and staff.
• Wash clothes, dishes, and perform general cleaning duties.
• Transport residents, as needed.
• Adhere to all organizational and departmental policies and procedures, including compliance with all behavioral, ethical, and client boundary expectations.
• Maintain client records according to the organization’s policies and procedures.
• Maintaining the organization, Ohio MHAS, and CARF required training.
• Maintain license or registration appropriate to profession and appropriate to job requirement, including appropriate amount of continuing education at all times of employment.
• Maintain strict confidentiality at all times.
• Other duties as assigned.

Benefits and Pay

Full-Time staff at ERTI have access to the following benefits:

• Medical, Dental, Vision Coverage – Effective first day of employment
• Short-Term and Long-Term Disability Paid by Employer
• Life Insurance for Employee in the amount of $25,000 paid by Employer
• 401K – Eligible after 3 months. 4% match with 100% vested at eligibility
• 3 weeks paid vacation, which accrues per pay period
• Paid Parental Leave
• HSA Contribution Match
• 9 Paid Holidays and a Floating Holiday per year
• Pet Insurance
• Hospital Indemnity, Accident, and Critical Illness Insurance Options
• On-Site Weight Room

Pay is competitive and commensurate with experience.

Required Knowledge, Abilities, and Working Conditions

Knowledge of: Processes for providing customer service and care to residents. Safety rules and procedures, the organization’s policies and procedures, crisis interventions and de-escalation techniques for individuals who may be frustrated or exalted, and basic math.

Abilities: Multitask and work independently with minimal supervision. Communicate information clearly, read, write, speak, and understand. Make independent decisions when situations warrant. Recognize unusual or threatening conditions related to persons with disabilities. Drive residents to appointments. Standing, bending, stooping, sitting, walking, reaching above and below shoulder, repetitive use of hands to operate office equipment. Sit and/or stand for extended periods of time.

Working Conditions: Recovery Dorm/Housing setting. May require weekend, evening, and holiday hours. May be exposed to clients who are potentially angry or violent. Some exposure to cleaning compounds and supplies. General exposure to standard office equipment (computers, monitors, copiers, etc.).

Qualifications and Education Requirements

• Demonstrated competencies working with substance abuse and chemically dependent populations.
• Experience in working with Microsoft Office products, including email.
• High School Diploma or Equivalent
• Valid Driver’s License, acceptable automobile insurance coverage, and driving record.
• CPR/First Aid Certification
• Chemical Dependency Counselor Assistant (CDCA) Certification and/or Certified Peer Recovery Supporter, preferred.
• Minimum one (1) year of experience working with chemically dependent clients in various settings, preferred.