Recovery Care Navigator

Argon Agency; Vandalia (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Wellness resources

Job summary

Argon Agency in Vandalia, Ohio, is seeking a Recovery Support Specialist to collaborate with care teams, assess healthcare needs, and support patients in achieving health and wellness goals.

You will prepare patient files, retrieve records, document encounters, build trust with patients, coordinate with affiliate providers, and assist in crisis de-escalation, discharge planning, and ongoing recovery support.

Qualifications

• High School Diploma or GED required.
• At least 1 year of customer service experience, preferably healthcare.
• Demonstrates organizational and time-management skills.
• Excellent oral and written communication skills.
• Proficiency in basic computer skills.
• Able to problem-solve and multi-task in a healthcare setting.
• Knowledge of state and federal patient confidentiality laws.
• Knowledge of Drug-Free Workplace Policies and Procedures.
• Knowledge of Workplace Violence.
• Knowledge of Corporate Integrity & Compliance Program.

Responsibilities

• Prepare new patient files and update existing patient records.
• Retrieve medical records for patients and staff upon request.
• Maintain accurate and timely documentation of all patient encounters and reporting requirements.
• Establish close relationships with patients, building rapport and trust empathetically.
• Establish and maintain relationships with affiliate providers.
• Communicate with the Care Team to discuss patient care needs and how to facilitate services.
• Maintain strict confidentiality per policies.
• Develop rapport and trust with patients to foster a safe environment.
• Assist patients in setting recovery goals and provide encouragement.
• Discharge Planning.
• Assist in managing crises by de-escalating conflicts using therapeutic techniques.
• Other duties as assigned.

Skills

Customer service experience

Oral and written communication

Organizational skills

Time-management

Problem solving

Verbal and written communication

Knowledge of confidentiality laws

Knowledge of drug-free workplace

Workplace violence knowledge

Corporate integrity & compliance

Education

High School Diploma or GED

Job description

Argon Agency in Vandalia, Ohio, is seeking a Recovery Support Specialist to collaborate with care teams, assess healthcare needs, and support patients in achieving health and wellness goals.

You will prepare patient files, retrieve records, document encounters, build trust with patients, coordinate with affiliate providers, and assist in crisis de-escalation, discharge planning, and ongoing recovery support.