Records Technician

Valdosta Police Department; Valdosta (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

Valdosta Police Department is seeking a front desk clerk to greet citizens, answer calls, provide information, and process requests for reports and open records. The role includes entering data into GCIC/NCIC databases and preparing reports, with occasional schedule adjustments to cover weekends, holidays, and nights.

Responsibilities include handling open records requests, payments, and ensuring accuracy across reports and records filing.

Qualifications

• Excellent customer service and communication skills.
• Strong attention to detail in all tasks.
• Problem solving skills.
• Knowledge of City and departmental policies and procedures.
• Knowledge of computers and software applications.

Responsibilities

• Answer telephone, greet citizens, provide information and assistance; process open records and other requests.
• Operate front desk and cover weekends, holidays, and nights as needed.
• Enter citations in GCIC/NCIC databases and review information.
• Prepare regular and special reports; maintain and file records.

Skills

Customer service

Attention to detail

Problem solving

Oral and written communications

Tools

GCIC/NCIC knowledge

Job description

Description

• Answers telephone and greets citizens; provides information and assistance; prints requested reports; receives open records and other requests; accepts payments.
• Works the front desk to assist, or in absence of, the front desk clerk. May have to adjust schedule to assist in covering weekends, holidays, and nights.
• Enters citations traffic, city ordinance and animal control citations.
• Enters, clears, and reviews information in the GCIC and NCIC databases.
• Performs GCIC/NCIC validations.
• Performs probation warrant entry.
• Runs criminal and driver histories through GCIC/NCIC.
• Prepares a variety of regular and special reports to include monthly reports.
• Maintains, updates, scans, and files reports, records and other data.
• Performs all other duties as assigned.

Requirements

• Excellent customer service skills and communication skills.
• Strong attention to detail in all tasks performed.
• Problem solving skills.
• Knowledge of City and departmental policies and procedures.
• Knowledge of computers and software applications (with training).
• Knowledge of GCIC and NCIC guidelines.
• Knowledge of open records laws.
• Skill in prioritizing and organizing work.
• Skills in use of computers, copier, facsimile machine, and scanners.
• Skill in oral and written communications.

Salary Description

$17.25/hour