Records Technician

City of Valdosta; Valdosta (GA); On-site; USD 32,000 - 43,000; Full time

Job summary

City of Valdosta invites applications for a front desk clerk who will greet visitors, answer phones, provide information, print reports, and handle open records requests and payments. The position requires courteous service and reliable attendance, with weekend or evening coverage as needed.

Responsibilities include entering and reviewing citations (traffic, city ordinance, animal control), maintaining GCIC/NCIC data, performing validations, and preparing regular and special reports.

Qualifications

• Excellent customer service skills.
• Strong attention to detail in all tasks performed.
• Problem solving skills.
• Knowledge of City and departmental policies and procedures.
• Knowledge of computers and software applications (with training).
• Knowledge of GCIC and NCIC guidelines.
• Knowledge of open records laws.
• Skill in prioritizing and organizing work.
• Skills in use of computers, copier, facsimile machine, and scanners.
• Skill in oral and written communications.

Responsibilities

• Answers telephone and greets citizens; provides information and assistance; prints requested reports; receives open records and other requests; accepts payments.
• Works the front desk to assist, or in absence of, the front desk clerk. May have to adjust schedule to assist in covering weekends, holidays, and nights.
• Enters citations traffic, city ordinance and animal control citations.
• Enters, clears, and reviews information in the GCIC and NCIC databases.
• Performs GCIC/NCIC validations.
• Performs probation warrant entry.
• Runs criminal and driver histories through GCIC/NCIC.
• Prepares a variety of regular and special reports to include monthly reports.
• Maintains, updates, scans, and files reports, records and other data.

Skills

Customer service

Attention to detail

Problem solving

Oral & written comms

Prioritizing & organizing

GCIC/NCIC knowledge

Open records laws

City policies & procedures

Computers & software

Copier/Scanner usage

Tools

GCIC/NCIC databases

Copier

Facsimile machine

Scanners

Job description

Description

• Answers telephone and greets citizens; provides information and assistance; prints requested reports; receives open records and other requests; accepts payments.
• Works the front desk to assist, or in absence of, the front desk clerk. May have to adjust schedule to assist in covering weekends, holidays, and nights.
• Enters citations traffic, city ordinance and animal control citations.
• Enters, clears, and reviews information in the GCIC and NCIC databases.
• Performs GCIC/NCIC validations.
• Performs probation warrant entry.
• Runs criminal and driver histories through GCIC/NCIC.
• Prepares a variety of regular and special reports to include monthly reports.
• Maintains, updates, scans, and files reports, records and other data.
• Performs all other duties as assigned.

Requirements

• Excellent customer service skills and communication skills.
• Strong attention to detail in all tasks performed.
• Problem solving skills.
• Knowledge of City and departmental policies and procedures.
• Knowledge of computers and software applications (with training).
• Knowledge of GCIC and NCIC guidelines.
• Knowledge of open records laws.
• Skill in prioritizing and organizing work.
• Skills in use of computers, copier, facsimile machine, and scanners.
• Skill in oral and written communications.