Records Specialist II — Front Desk Lead (Student Records)

Texas A&M University - Corpus Christi; Corpus Christi (TX); On-site; USD 15,000 - 25,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan

Paid holidays & vacation

Job summary

Texas A&M University - Corpus Christi is seeking a Records Specialist II to update and maintain university files and support the Registrar’s Office. You will act as the primary contact for students, faculty, staff and alumni, handling inquiries and processing changes to student records with accuracy and timeliness.

The role involves front counter leadership, responding to in-person and electronic questions, and ensuring compliance with FERPA guidelines while providing exceptional service in

Qualifications

• Associate’s Degree in a related field.
• Three (3) years of customer service or related administrative experience.
• High school Diploma or GED with five years of related experience, or Bachelor's with one year.

Responsibilities

• Update and maintain university files.
• Serve as primary contact for student, faculty, staff, and alumni needs.
• Process student registration adds, drops, and withdrawals.
• Ensure FERPA compliance and accurate records.

Skills

Customer service

Administrative support

Attention to detail

Communication skills

Education

Associate's Degree in a related field

Bachelor’s Degree in Business or Communications

Tools

Microsoft Office Suite

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Job description

Texas A&M University - Corpus Christi is seeking a Records Specialist II to update and maintain university files and support the Registrar’s Office. You will act as the primary contact for students, faculty, staff and alumni, handling inquiries and processing changes to student records with accuracy and timeliness.

The role involves front counter leadership, responding to in-person and electronic questions, and ensuring compliance with FERPA guidelines while providing exceptional service in