Records Specialist II

Texas A&M University - Corpus Christi; Corpus Christi (TX); On-site; USD 15,000 - 25,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan

Paid holidays & vacation

Job summary

Texas A&M University - Corpus Christi is seeking a Records Specialist II to update and maintain university files and support the Registrar’s Office. You will act as the primary contact for students, faculty, staff and alumni, handling inquiries and processing changes to student records with accuracy and timeliness.

The role involves front counter leadership, responding to in-person and electronic questions, and ensuring compliance with FERPA guidelines while providing exceptional service in

Qualifications

• Associate’s Degree in a related field.
• Three (3) years of customer service or related administrative experience.
• High school Diploma or GED with five years of related experience, or Bachelor's with one year.

Responsibilities

• Update and maintain university files.
• Serve as primary contact for student, faculty, staff, and alumni needs.
• Process student registration adds, drops, and withdrawals.
• Ensure FERPA compliance and accurate records.

Skills

Customer service

Administrative support

Attention to detail

Communication skills

Education

Associate's Degree in a related field

Bachelor’s Degree in Business or Communications

Tools

Microsoft Office Suite

Banner

Job description

Job Title

Records Specialist II

Agency

Texas A&M University - Corpus Christi

Department

Office Of The Registrar

Job Type

Staff

Job Location

Corpus Christi, Texas

Proposed Minimum Salary

Commensurate

About the University

TAMU-CC is a dynamic university designated as both a Hispanic-Serving Institution (HSI) and Minority-Serving Institution (MSI) with approximately 11,000 students from 47 states and 54 foreign nations. We employ over 1,400 full-time and 2,000 part-time Islanders (including students/GAs). The University attracts highly talented faculty and staff and offers an array of undergraduate and graduate degrees, including doctoral programs. As a member of the Texas A&M University System, TAMU-CC benefits from a range of resources, increased visibility and influence, and opportunities to collaborate in mutually beneficial ways with peers across member institutions and associated agencies. TAMU-CC’s beautiful campus is located on a 240-acre island on Corpus Christi Bay and was ranked #1 College by the Sea by Best College Reviews. Our natural setting is enhanced by its modern, attractive, and state-of-the-art classroom buildings and support facilities.

Purpose

The Records Specialist II, under general supervision, is responsible for updating and maintaining University files. They assist in developing and updating records, as well as departmental and University policies and procedures. This position is a full-time Office Associate – responsible for supporting the Registrar's Office and associated record keeping functions. Represent the Registrar’s Office as primary contact for student, faculty, staff, and alumni needs.

Job Description

Detailed responsibilities include creating an effective & efficient student-centered, service-oriented atmosphere and providing excellent customer service. Represent the Registrar’s Office as the primary contact for student, faculty, staff, and alumni needs. Assist and respond to all in-person and electronic questions, processing students’ changes to student records accurately and timely. Team lead for front counter operations. Responsible for providing resources to assist customers’ needs. Ensures compliance with academic, regulatory requirements, including adherence to FERPA guidelines, with accuracy, timeliness, and student-centered professionalism. Responsible for the Registrar departmental email account, reply to emails and/or route emails to the correct contact person / office. Create, implement, research, and maintain requested updates to student records. Process student registration adds, drops, and withdrawals from the University.

Functional Areas

Functional Area 1: Operations (Percent Effort: 50%)

Create an effective & efficient student-centered, service-oriented atmosphere and provide excellent customer service.

Represent the Registrar’s Office as primary contact for student, faculty, staff, and alumni needs.

This includes, but not limited to, assisting & responding to all in person and electronic questions, processing students’ changes to the student records accurately and timely.

Team lead for front counter operations.

Responsible for providing resources to assist customer’s needs.

Ensures compliance with academic, regulatory requirements, including adherence to FERPA guidelines, with accuracy, timeliness, and student-centered professionalism.

Responsible for the Registrar departmental email account, reply to emails and/or route emails to the correct contact person / office.

Create, implement, research, and maintain requested updates to student records.

Process student registration adds, drops, and withdrawals from the University.

Functional Area 2: Support (Percent Effort: 35%)

Update student records for all FERPA requests.

Assist Associate Registrar with term set up and end of term processes.

Assist with printing, preparation, and mail-out of diplomas.

Process all incoming student curriculum changes such as Change of Curriculum forms, Change of Grade forms and Biographical Data forms.

Process Student appeals and notify concerning department of the appeal results.

Functional Area 3: Support (Percent Effort: 15%)

Assist with Commencement and Registrar related events throughout the year.

Provide assistance with registration, transcripts, enrollment certifications and verifications, and end of term processes.

Assist Associate Registrar with special projects and perform other duties as assigned.

Qualifications

• Associate’s Degree in a related field.
• Three (3) years of customer service or related administrative experience.
• Additional education/experience may be considered as a substitute for the minimum qualifications required: High school Diploma or GED and five (5) years of related experience. OR Bachelor’s Degree in a related field and one (1) year of related experience.
• Intermediate skills in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook), and in Windows environment.
• Excellent written, verbal, and interpersonal communication skills to be able to communicate effectively in a positive, courteous, professional manner with different population of customers in person, telephone, or e-mail.
• Self-motivated, self-directed, and has excellent attention to detail.
• Ability to work on Saturdays as needed for commencement and University programs.

Preferred Qualifications

• Bachelor’s Degree in Business or Communications.
• Experience in admissions and records in higher education.
• Working knowledge of Banner.

Salary

Up to $17.83 Hourly (Up to $37,086.40 Annually, Approximately)

NOTE: Employment may be impacted by the Presidential proclamation issued on September 19, 2025 and the moratorium issued by Texas Governor Abbott on January 27, 2026.

Benefits (rules, policies, eligibility apply)

From our generous benefits package and professional development opportunities, to our retirement programs and our commitment to service excellence, the Island University is an engaging and rewarding place to work.

• Insurance Medical $0 – $30 per month for Employee Only coverage after university contribution ($920 value).
• Up to 83% of premium covered by the university: Employee and Spouse Employee and Children Employee and Family coverage.
• Dental & Vision.
• Life Insurance, Accidental D&D, Long Term Disability, Flexible Spending Account and Day Care Spending Account.
• On-campus wellness opportunities.
• Dual Career Partner Program.
• Work Life Solutions: Counseling, Work Life Assistance, Financial Resources, and Legal Resources.
• Tuition Benefits: Public Loan Forgiveness Book scholarships 100% tuition coverage for up to 18 credit hours per fiscal year (other rules may apply).
• Retirement Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP).
• Voluntary Tax Deferred Account/Deferred Compensation Plan.
• Time Off: 8+ hours of vacation paid time off every month.
• 8 hours of sick leave time off every month.
• 8 hours of paid time off for Birthday leave.
• 12-15 paid holidays each year.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity

Equal Opportunity/Veterans/Disability Employer. The Texas A&M University System is one of the largest systems of higher education in the nation, with a statewide network of twelve universities, eight state agencies, a comprehensive health science center, Texas A&M-Fort Worth and Texas A&M-RELLIS. The A&M System is committed to providing an educational and work environment that is conducive to the personal and professional development of each employee. Each member institution provides equal opportunity and access to all students, employees and prospective employees.