Records Specialist

University of Rio Grande-Rio Grande Community College; Rio Grande (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Life and disability insurance

Paid leave

Educational benefits

Benefits for full-time employment

Job summary

The University of Rio Grande/Rio Grande Community College is seeking a Records Specialist to support the Registrar’s Office in a full-time role. The position involves handling calls, messaging, and facilitating student registrations and transcript requests.

Responsibilities include data entry, maintaining electronic records, processing enrollment verifications, and providing general information to students and staff.

Qualifications

• Associate Degree (or equivalent completed hours) from accredited institution
• Minimum 1-year experience in a professional office setting
• Demonstrated experience using Microsoft Word and Excel
• Sensitivity to cultural diversity and ability to communicate with diverse populations
• Excellent verbal and written communication skills
• Ability to prioritize, work independently, and manage tasks with minimal supervision
• Ability to establish and maintain effective working relationships with staff and the public

Responsibilities

• Answer phones, take messages, and provide information to students and faculty
• Process student registration, add/drops, withdrawals, and transcript requests
• Enter data in the student information system and maintain electronic records
• Process enrollment verifications and online transcript requests
• Greet visitors and provide information or direct to appropriate staff
• Prepare and file transcripts and maintain records in scanners and databases

Skills

Oral and written communication

Customer service

Multitasking

Attention to detail

Cultural sensitivity

Education

Associate Degree

Tools

Microsoft Word

Microsoft Excel

Student Information System

Job description

The University of Rio Grande/Rio Grande Community College seeks qualified candidates for the position of Records Specialist. Reporting to the Registrar, this full-time hourly position is offered with a comprehensive benefit package including health insurance, retirement, life and disability insurance, paid leave, educational benefits, and all other benefits associated with full-time employment.

Position Summary

Performs various office duties; including answering phones, taking messages, and providing necessary information to students and faculty; processes student registration, add/drops, and withdraw requests; processes transcript requests; processes enrollment verifications as needed; enters information in the student information system, such as grades, name and address changes; maintains electronic student records in the document management software; Processes online transcript requests and degree verifications; provides assistance with commencement preparations. Provides general support to the Office of the Registrar as needed, and performs other duties as required.

Essential Job Duties

• Provides coverage in the lobby/reception area of the Registrar's Office
• Answers incoming calls, screens and directs calls.
• Takes and delivers messages to appropriate staff.
• Provides general information to callers when appropriate, including information about admission policies, registration, and transcript requests.
• Retrieves, screens, sorts, and distributes mail and faxes as needed.
• Greets and receives students, parents, and visitors; determines needs and provides necessary information or directs people to appropriate personnel

Faculty and Student Services

• Distributes appropriate forms requested by students and faculty, including registration, drop/adds, withdrawals, course by arrangement, transient student, address corrections, graduation applications, etc.
• Receives and processes student record information from students and faculty, including grades, drop/add, withdrawals, and registration.
• Receives and processes forms and communication from students, including enrollment verification and transcript requests.
• Files students' records, including transcript requests, registration forms, and schedule changes for scanning.
• Gathers student records information for other university offices, including the Admissions, Financial Aid, and others as needed.
• Prepares, prints and processes student transcripts.
• Coordinates with the Admissions and Business Offices to process graduate workshop registrations, payments and grades.

Data Entry

• Enters and updates biographical student data.
• Enters registrations, drop/adds, withdrawals and other schedule changes.
• Enters grades as needed.
• Compiles, prepares, stores, retrieves and maintains students' electronic files.

Support Services

• Types, proofreads, files, photo copies, etc. various correspondences, forms, reports and communications for the Office of the Registrar.
• Submits maintenance requests. Composes, types, proofreads, files, photocopies, etc. various correspondences, forms, reports and communications for student enrollment verifications.
• Compiles, prepares, retrieves, stores, and maintains files.
• Other duties as needed.

Position Qualifications

• Associate Degree (or equivalent completed hours) from accredited institution of higher learning
• Minimum 1-year experience in a professional office setting
• Demonstrated experience and skills using Microsoft Office Products including Word and Excel.
• Sensitivity to cultural diversity and ability to communicate and interact effectively with diverse populations
• Willingness to participate in special training programs and classes as required.
• Strong oral and written communications skills
• Demonstrated ability to establish priorities, work independently and proceed with objectives without supervision.
• Ability to establish and maintain effective working relationships with supervisors, co-workers, constituents, and public.

The University of Rio Grande/Rio Grande Community College is America's unique private/public institution of higher education designed to provide learners the opportunity to attain a high-quality, high-value education. Our personalized, learner-centered environment promotes successful lives, careers, and responsible citizenship. The campus of the university and community college is nestled in the rolling hills of southeastern Ohio, and is adjacent to the original Bob Evans Farms and Homestead in Rio Grande. Rio is an Equal Opportunity Employer