Records Retrieval Specialist II - Fast Client Support

Socket.dev; Houston (TX); Hybrid; USD 36,000 - 52,000; Full time

Job summary

American Retrieval, a subsidiary of U.S. Legal Support, is hiring a Records Retrieval Specialist II in Houston, TX. This full-time role involves proactive liaison with record custodians and facilities to expedite document retrieval, while maintaining strong client relationships and accurate data entry in internal systems.

Schedule: Monday – Friday | 8:00 AM – 5:00 PM. The ideal candidate will have 3–5 years of relevant experience, excellent communication skills, and the ability to work both

Qualifications

• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Highly organized with the ability to manage multiple tasks and deadlines.
• Proficient in Microsoft Office Suite and comfortable with database management systems.

Responsibilities

• Proactively contact record custodians, healthcare facilities, and other sources to expedite document retrieval.
• Monitor requests to ensure timely completion and follow up as needed.
• Accurately enter, update, and track record requests in internal systems.
• Provide regular updates regarding order status and retrieval progress.
• Assist with special projects and ensure compliance with company policies.

Skills

Analytical skills

Communication skills

Organizational skills

MS Office

Database management

Teamwork

Education

High School Diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Database systems

Job description

American Retrieval, a subsidiary of U.S. Legal Support, is hiring a Records Retrieval Specialist II in Houston, TX. This full-time role involves proactive liaison with record custodians and facilities to expedite document retrieval, while maintaining strong client relationships and accurate data entry in internal systems.

Schedule: Monday – Friday | 8:00 AM – 5:00 PM. The ideal candidate will have 3–5 years of relevant experience, excellent communication skills, and the ability to work both