Records Retrieval Specialist - Legal Support Services

Socket.dev; Houston (TX); Hybrid; USD 36,000 - 52,000; Full time

Job summary

American Retrieval, a subsidiary of U.S. Legal Support, is hiring a Records Retrieval Specialist II in Houston, TX. This full-time role involves proactive liaison with record custodians and facilities to expedite document retrieval, while maintaining strong client relationships and accurate data entry in internal systems.

Schedule: Monday – Friday | 8:00 AM – 5:00 PM. The ideal candidate will have 3–5 years of relevant experience, excellent communication skills, and the ability to work both

Qualifications

• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Highly organized with the ability to manage multiple tasks and deadlines.
• Proficient in Microsoft Office Suite and comfortable with database management systems.

Responsibilities

• Proactively contact record custodians, healthcare facilities, and other sources to expedite document retrieval.
• Monitor requests to ensure timely completion and follow up as needed.
• Accurately enter, update, and track record requests in internal systems.
• Provide regular updates regarding order status and retrieval progress.
• Assist with special projects and ensure compliance with company policies.

Skills

Analytical skills

Communication skills

Organizational skills

MS Office

Database management

Teamwork

Education

High School Diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Database systems

Job description

Records Retrieval Specialist II

American Retrieval, a Subsidiary of U.S. Legal Support | Full-Time

Are you a detail-oriented professional who enjoys solving problems, building relationships, and delivering exceptional customer service? Join American Retrieval as a Records Retrieval Specialist II and play a key role in ensuring our clients receive fast, accurate, and professional support throughout the records retrieval process.

Location: Houston, TX
Schedule: Monday – Friday | 8:00 AM – 5:00 PM

Key Responsibilities

Record Retrieval & Coordination

• Proactively contact record custodians, healthcare facilities, and other record sources to expedite document retrieval.
• Monitor requests to ensure timely completion and follow up as needed.

Client & Facility Support

• Build and maintain strong, professional relationships with clients and facility personnel.
• Provide exceptional customer service and ensure a positive experience throughout the retrieval process.

Data Entry & Tracking

• Accurately enter, update, and track record requests in internal systems.
• Maintain current and accurate client and facility information within databases.

Status Updates & Issue Resolution

• Provide regular updates regarding order status and retrieval progress.
• Address client inquiries, concerns, and service-related issues in a timely and professional manner.

Project Support & Compliance

• Assist with special projects and departmental initiatives as assigned.
• Follow all company policies, procedures, safety guidelines, and quality standards.

Qualifications

Education

• High School Diploma or equivalent required.
• Associate degree preferred.

Experience

• 3 to 5 years of customer service, account management, or client support experience.
• Experience in legal records retrieval, medical records retrieval, healthcare administration, or related industries preferred.

Skills & Abilities

• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Highly organized with the ability to prioritize multiple tasks and deadlines.
• Proficient in Microsoft Office Suite and database management systems.
• Ability to work independently and collaboratively in a fast-paced environment.

Physical Requirements

• Ability to occasionally lift up to 10 pounds.
• Ability to sit, review detailed documents, and work at a computer for extended periods.

Why Join Us?

American Retrieval, a subsidiary of U.S. Legal Support, is a leader in records retrieval and litigation support services. We are committed to delivering exceptional service to our clients while providing a collaborative and supportive environment for our employees. If you're proactive, adaptable, and thrive in a fast-paced environment, this is an excellent opportunity to grow your career while making a meaningful impact every day.