Records Operations Team Lead

MCS Group; Philadelphia (Philadelphia County); On-site; USD 42,000 - 56,000; Full time

Job summary

MCS Group in Philadelphia is seeking a Records Clerk to create and maintain barcoded files, respond to records requests, and coordinate storage and retrieval across on-site and off-site locations. You will support attorneys, paralegals, and staff with timely, accurate filing and data entry.

The role requires strong MS Office skills, attention to detail, and prior records management experience. A high school diploma is required, and candidates should be able to prioritize tasks in a fast-paced

Qualifications

• Knowledge of arithmetic, English and grammar obtained through high school education.
• Three (3) years’ related experience in records management is preferred.
• Excellent oral and written communication skills with strong people skills.
• Strong knowledge of Microsoft Office (Excel, Word).

Responsibilities

• Create and maintain barcoded files in accordance with specifications provided by attorneys and legal staff.
• Respond promptly to file and records requests received via email, telephone, or in person.
• Retrieve records from on-site file storage locations and coordinate file retrievals from off-site storage vendors.
• Deliver requested files, records, and storage boxes to attorneys, paralegals, and staff.
• Collect files and records prepared for storage and coordinate transfer to on-site or off-site locations.
• Prepare, inventory, and process records for off-site storage using records management software.
• Maintain the integrity of records databases by accurately tracking and updating file locations and status changes.
• Identify and research record-related information, including mail, checks, faxes, and other documents, utilizing records and conflicts management systems.
• Conduct conflict of interest searches as part of the firm's new client and matter intake process.
• Coordinate with firm management and legal personnel to obtain approvals required for opening new matters.
• Enter, update, and maintain client and matter information within the firm's billing and records management systems.
• Process matter originations and ensure all required client and matter data is entered accurately and in a timely manner.
• Maintain accurate records of all parties associated with client matters to support conflict management and compliance requirements.
• Update and maintain attorney profile information within billing, records, and related firm systems.
• Process and maintain attorney fee entries in accordance with firm policies and procedures.
• Modify client and matter billing information as required.
• Generate, analyze, and distribute client, matter, records, and billing-related reports as requested by attorneys and management.
• Open, maintain, and close client matters in compliance with firm policies, procedures, and retention requirements.
• Review and close inactive files and coordinate retention and disposition activities in accordance with established schedules.
• Assist the Records Manager with daily records operations, workflow coordination, training, and quality assurance initiatives.
• Serve as a primary point of contact for record-related inquiries and provide exceptional customer service to attorneys, staff, and clients.
• Perform other duties and special projects as assigned.

Skills

Records management

MS Office

Attention to detail

Communication skills

Customer service

Data entry

Education

High school diploma or equivalent

Tools

Records management software

Job description

MCS Group in Philadelphia is seeking a Records Clerk to create and maintain barcoded files, respond to records requests, and coordinate storage and retrieval across on-site and off-site locations. You will support attorneys, paralegals, and staff with timely, accurate filing and data entry.

The role requires strong MS Office skills, attention to detail, and prior records management experience. A high school diploma is required, and candidates should be able to prioritize tasks in a fast-paced