Records Operations Supervisor

RR Donnelley; New York (NY); On-site; USD 74,000 - 116,000; Full time

Benefits offered by this job

Medical coverage

401(k) with company match

Paid time off

Job summary

RRD in New York is seeking a Records Supervisor to lead day-to-day records services, manage a team, and ensure high-quality delivery across multiple service offerings. The role emphasizes governance, client satisfaction, and operational excellence.

You will oversee scheduling, training, and staffing while maintaining adherence to SLAs, quality standards, and company policies. A strong background in records management and MS Office is required.

Qualifications

• A Bachelor’s degree or equivalent experience is required.
• 2+ years’ experience supervising, preferably in a legal, banking or other large corporate environment preferred.
• 3+ years’ experience in legal records services, records management or information governance preferred.
• Advanced knowledge of MS Office with aptitude in records terminology, records management, information governance, and records software/database systems.

Responsibilities

• Supervise the team’s day-to-day work assignments in records services, including physical and/or electronic records management, records maintenance, matter mobility, information governance.
• Ensure quality service delivery through SOPs, alignment with account plan, and metrics to ensure client satisfaction and employee performance.
• Respond to customer inquiries in a timely and professional manner; communicate proposed solutions to avoid issues; resolve issues escalated by the client.
• Responsible for employee lifecycle including interviewing and onboarding, training, planning for key roles, and off-boarding management.
• Ensure team member compliance with policies, SLAs and quality standards; use corrective action when necessary.
• Enable team through goal setting, prioritization, and regular communication; provide feedback and meetings.
• Supervise staffing and workflow volumes; allocate staffing resources by shift or service line.
• Execute administrative reports and processes related to people and production on time and to standard.

Skills

MS Office

Records management

Information governance

Communication skills

Team supervision

Education

Bachelor’s degree or equivalent

Tools

Records software

Database systems

Job description

RRD in New York is seeking a Records Supervisor to lead day-to-day records services, manage a team, and ensure high-quality delivery across multiple service offerings. The role emphasizes governance, client satisfaction, and operational excellence.

You will oversee scheduling, training, and staffing while maintaining adherence to SLAs, quality standards, and company policies. A strong background in records management and MS Office is required.