Records & Data Administrator (Day Shift)

RRD; New York (NY); On-site; USD 54,815,000 - 75,761,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Job summary

RRD is seeking a Records Associate to deliver outstanding client service in Records services, handling file and database maintenance, and processing client record requests.

Responsibilities include data entry, organizing records for storage, retrieving files, maintaining confidentiality, and supporting colleagues across service lines. Candidates should have a high school diploma, at least one year of office experience, strong communication, and the ability to lift up to 50 lbs.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience preferably in a legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem‑solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi‑functional and diverse backgrounds.
• Ability to work in a fast‑paced environment.
• Must be self‑motivated with positive can‑do attitude.

Responsibilities

• Perform records services work according to established policies and procedures.
• Assess job requests, identify correct process needed to create and manage records files, and ensure appropriate completion throughout task lifecycle.
• Use established standards and formats to create new records files, conduct data entry into records management database, prepare records and records boxes for off‑site storage, as necessary.
• Locate and retrieve records files, liaise with storage vendors when needed.
• Adhere to record and document retention policies, including following up on the proper return, collect, and refiling of records.
• Use customer service skills to maintain and enhance customer relationships, or otherwise complete records requests to client satisfaction.
• Demonstrate intermediate use of equipment/technology/software and hardware necessary to perform job functions.
• Utilize appropriate logs and/or tracking software for all assigned work.
• Prioritize workflow requests and meet contracted deadlines for accepting, completing, and delivering all work.
• Communicate with peers, supervisor or client on job or deadline issues.
• Handle sensitive and/or confidential documents and information.
• May perform Quality Assurance on work of others.
• May train new staff members.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost‑efficient manner.
• Troubleshoot basic equipment problems.
• Assist Office Services or peer teams in other service lines, as needed.
• Complete other tasks and assignments as assigned by management.
• Be able to lift up‑to 50 lbs. on a regular basis, including but not limited to pushing carts of files and lifting boxes of files.

Skills

Customer service

Communication

Organization

Attention to detail

Teamwork

Problem solving

Education

High school diploma

Job description

RRD is seeking a Records Associate to deliver outstanding client service in Records services, handling file and database maintenance, and processing client record requests.

Responsibilities include data entry, organizing records for storage, retrieving files, maintaining confidentiality, and supporting colleagues across service lines. Candidates should have a high school diploma, at least one year of office experience, strong communication, and the ability to lift up to 50 lbs.