Records & Data Services Specialist

RR Donnelley & Sons; New York (NY); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Disability insurance

401(k) with company match

Life insurance

Parental leave

Adoption assistance

Employer/partner discounts

Job summary

RR Donnelley & Sons is seeking a Records Associate to deliver exceptional client service in Records services. You will handle file and database maintenance, fulfill client record requests, and perform general records and office duties with accuracy.

Key responsibilities include assessing requests, creating and indexing records, storing and retrieving files, and ensuring compliance with retention policies while maintaining strong customer relationships.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience preferred in a legal, banking or large corporate environment.
• Skilled in use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet client satisfaction.
• Proven customer service skills to build and maintain relationships.
• Strong written and verbal communication; professional telephone etiquette.

Responsibilities

• Perform records services work per established policies and procedures.
• Assess requests and determine the correct process for creating and managing records.
• Create new records files, enter data into the records management system, prep for storage.
• Locate and retrieve records; liaise with storage vendors as needed.
• Adhere to retention policies and ensure proper handling of records.
• Maintain client relationships and fulfill records requests to client satisfaction.
• Demonstrate intermediate use of equipment and software needed for job functions.

Skills

Customer service

Communication skills

Attention to detail

Deadline driven

Problem solving

Team player

Decision making

Fast-paced environment

Self-motivated

Multicultural collaboration

Education

High school diploma or equivalent

Tools

Mail equipment

Phone & email handling

Digital reprographics

Office equipment

Job description

RR Donnelley & Sons is seeking a Records Associate to deliver exceptional client service in Records services. You will handle file and database maintenance, fulfill client record requests, and perform general records and office duties with accuracy.

Key responsibilities include assessing requests, creating and indexing records, storing and retrieving files, and ensuring compliance with retention policies while maintaining strong customer relationships.