Records Management Specialist II

Wits Solutions Inc.; Dallas (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Records Management Specialist to provide essential support in managing records and information systems. This role requires proficiency in customer service and records management, along with strong communication skills. The ideal candidate will work collaboratively within a team to maintain electronic records and ensure compliance with federal regulations. Join a dynamic environment where your contributions will help streamline operations and enhance service delivery. If you are detail-oriented and passionate about records management, this opportunity is perfect for you.

Qualifications

• Proficiency in records management and customer service.
• Experience with Microsoft Windows and training development.

Responsibilities

• Support records center tasks and manage electronic records.
• Communicate effectively with attention to detail.

Skills

Customer Service

Records Management

Microsoft Windows

Training Development

Interpersonal Communication

Electronic Records

Team Collaboration

Education

Public Trust Clearance

Tools

Microsoft Outlook

Microsoft Teams

Database Administration

Versatile Tracking System

Job description

Wits Solutions Inc. (WITS) is an SBA certified 8(a) company headquartered in the metropolitan Washington D.C. area. WITS provides professional IT and administrative consulting services to Federal, State, Local, and commercial clients. We believe in working collaboratively with our clients to ensure project outcomes deliver long-term value.

Job Description

Security Clearance:

• Personnel Security Clearance
• Public Trust clearance (Education/Certification Mandatory)

Work Experience (Mandatory):

• Previous customer service experience
• Experience in records or data management
• Proficiency with current versions of Microsoft Windows (e.g., Windows 10, Windows 11)
• Training experience with the ability to develop training modules
• Excellent interpersonal and oral communication skills
• Experience with electronic records
• Ability to work effectively in a team environment

Work Experience (Nice to Have):

• Federal Experience EPA

Roles and Responsibilities

The RMS labor category is for positions requiring records management experience and familiarity with automated information systems, without supervisory duties. The RMS position provides technical support for records management programs, records centers, or other record information services under the supervision of a Records Information Manager.

The RMS II should be proficient in Microsoft Outlook, Microsoft Teams, database administration, procedure development, and problem-solving related to record management. Duties may vary based on site needs and include responding to inquiries and utilizing automated systems.

Duties and Responsibilities

• Support tasks in a records center aligned with RIM level responsibilities
• Possess strong oral and written communication skills with attention to detail
• Manage records center content, including the Versatile tracking system
• Handle electronic records management and EPA regional records and program file plans
• Maintain Confidential Business Information and record center documentation
• Serve as a Records Liaison to customers in a service bureau environment, understanding basic records concepts and processes