Records Indexing & Scanning Admin Assistant (Flexible Schedule)

State of Iowa; Ankeny (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Flexible spending

Life insurance

IPERS Retirement

401A plan

Paid time off

Job summary

Iowa Department of Transportation in Ankeny, IA is seeking an Administrative Support Assistant 1 to provide upbeat, professional customer service and manage motor vehicle records and imaging tasks. The role supports the Bureau of Enforcement, Auditing and Records within the MVD, with a standard 8:00 AM–4:30 PM schedule and potential flex options.

The position emphasizes accuracy in documentation, data entry, and driving record processing, with opportunities for growth and a solid benefits

Qualifications

• No specific education or work experience required.
• Typing ability may be tested with 40 WPM net.

Responsibilities

• Operate a mass document scanner and import documents into the imaging system, assigning accurate indexing codes.
• Index documents into the appropriate ERMS folders using customer information and assigned route codes.
• Determine whether documents should be routed or dropped based on written instructions and route codes.
• Review and correct poor-quality scans prior to storage to ensure clear and accurate images.
• Verify that all pages within a document belong to the same customer by reviewing each page individually.
• Provide backup to mailroom responsibilities.
• Create new customer records when needed, entering available demographic and identifying information.
• Verify customer information through thorough document review and available online resources.
• Review and process driving record inquiries submitted by phone or on paper, including Court Certified Driving Record requests.
• Maintain accurate driving records in full compliance with Iowa Code, Administrative Rules, and federal MCSIA requirements.

Skills

Positive attitude

Top notch customer service

Problem solving

Organization skills

Time management

Team oriented

Job description

Iowa Department of Transportation in Ankeny, IA is seeking an Administrative Support Assistant 1 to provide upbeat, professional customer service and manage motor vehicle records and imaging tasks. The role supports the Bureau of Enforcement, Auditing and Records within the MVD, with a standard 8:00 AM–4:30 PM schedule and potential flex options.

The position emphasizes accuracy in documentation, data entry, and driving record processing, with opportunities for growth and a solid benefits