Driver & Identification Service Center Specialist - Ankeny

State of Iowa; Ankeny (IA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health benefits

IPERS retirement package

Paid time off and holidays

Job summary

Iowa Department of Transportation is seeking a Driver & Identification Service Center Specialist to issue licenses, administer exams, verify eligibility, and process credentials with accuracy. The role blends customer service with public safety in a dynamic environment across office and roadway settings.

The position requires a high school diploma or GED, with three years of clerical experience or equivalent education, plus background checks and-related certifications post-hire.

Qualifications

• Graduation from high school (or GED equivalent), and experience equal to three years of full-time clerical or closely-related work.
• A total of three years of education and/or full-time experience (as described above).
• Current, continuous experience in the state executive branch with six months of full-time work as a Driver & Identification Service Center Associate.

Responsibilities

• Issuing driver’s licenses and identification documents with accuracy and professionalism.
• Administering and scoring driving examinations, including motorcycle, car, truck, passenger, and CDL tests.
• Applying driver eligibility, licensing rules, and REAL ID requirements to verify identity and qualification.
• Reviewing state and federal records to determine issuance decisions accurately.
• Completing vision and hearing screenings to meet safety standards.
• Capturing customer photos and signatures for official credentials.
• Serving as a primary point of contact for customer questions and inquiries.

Skills

Customer service

Education

High school diploma or GED

Job description

Are you motivated by helping others, driving positive service, and ensuring the safety of Iowa’s roads? Join us as a Driver & Identification Service Center Specialist, an essential role that blends customer service and public safety. Through every interaction in this role, you will support our mission at the Iowa Department of Transportation - Making Lives Better Through Transportation and reflect our core values: Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception.

Your role as a Service Center Specialistwill focus on a variety of tasks, both in the office and on the roadway, and no two days will be the same with rotating duties. You will be tasked with efficient time management and ensuring customer satisfaction by:

• Issuing driver’s licenses and identification documents with accuracy and professionalism.
• Administering and scoring driving examinations,including motorcycle, car, truck, passenger, and CDL pre-trip, skills, and road tests.
• Applying expert understanding of driver eligibility, licensing rules, and REAL ID requirements to verify identity and determine qualification.
• Reviewing state and federal records to determine issuance and non-issuance decisions accurately.
• Completing vision and hearing screenings to ensure applicants meet safety standards.
• Capturing customer photos and signatures for official credentials.
• Serving as a primary point of contact for customer questions and inquiries, delivering excellent service with every interaction.

Work Conditions

When administering drive tests, you’ll be exposed to all weather elements and driving skill levels for an extended period. Rain and winter clothing will be provided.

Hours:

Monday through Friday, 8:00 AM to 4:30 PM; Occasional in-state travel will be expected, along with reporting to various locations as needed.

As a State of Iowa employee, you will be eligible for the following benefits:

• Competitive pay and benefits package including health, dental, flexible spending, and life insurance
• Insurance benefits start the first month following 30 days of employment, and costs can be reviewed here.
• Opportunities for professional growth and development.
• Paid time off effective immediately - biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year.
• Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match
• Optional 401A plan with employer contributions.
• Employee Discount Programs from a variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial).

We encourage you to learn more about the State of Iowa Employee Benefits and costs at the State of Iowa Employee Benefits Website!

Special Requirements:

• Before Hire: Must possess and maintain a valid, unrestricted, except for corrective lenses, driver's license (minimum of an operator's license) and must pass federal and local name-based and fingerprint criminal history background checks.
• After Hire: Must attend, obtain, and maintain required American Association of Motor Vehicle Administration certifications, a Motorcycle Rider Education Safety course, and department training sessions as required. Training classes and time will be provided upon hiring.

NOTICE: This position is covered under the REAL ID Act of 2005, 49 U.S.C. § 30301 note, as further defined in 6 CFR Part 37. Any applicant selected for employment in this position must submit to and pass a background check of the form and content required by 6 CFR 37.45.

The Iowa Department of Transportation is an equal-opportunity employer. If you require a reasonable accommodation in completing any screening, interviewing, pre-employment testing, or otherwise participating in the selection process, please direct your request to the AA/EEO Officer at: [e-mail]

Reasonable accommodation such as interpreter, translator, written materials, modified equipment/devices, ADA access, etc. This does not include scheduling needs.

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1. Graduation from high school (or GED equivalent), and experience equal to three years of full-time clerical or closely-related work.
2. A total of three years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience.
3. Current, continuous experience in the state executive branch that includes six months of full-time work as a Driver & Identification Service Center Associate.