Records Coordinator

Smile Doctors; Charlotte (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k)

PTO + holidays

Brace discounts

Job summary

Smile Doctors is seeking a Records Coordinator to join our orthodontic team. You will welcome new patients, obtain records, and ensure a smooth, on-time workflow.

The role includes capturing X-rays and scans, relaying patient information to treatment coordinators and doctors, and coordinating records requests while maintaining compliance. Additional duties include assisting with aftercare communications, sterilizing equipment, and cross-training to support multiple clinic roles as needed.

Qualifications

• High School Diploma or equivalent required.
• Previous dental clinical experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Welcomes new patients and obtains orthodontic records.
• Maintains an on-time patient workflow and schedules next patient.
• Greets patients and family; orients them to clinic layout.
• Captures X-rays, photographs and scans as needed.
• Relays new patient information to treatment coordinators and doctors.
• Coordinates clinical records requests.
• Manages patient treatment flow and scheduling.
• Maintains compliance with state and federal regulations.
• Performs aftercare communication.
• May clean, sterilize, and prepare equipment.
• Cross-train to support multiple roles within the clinic.

Job description

Looking for a career that makes you smile?We’re seeking a Records Coordinator to join our growing team.How you’ll make us better:Welcomes new patients and obtains orthodontic records. Responsible for maintaining an on time patient workflow. Provides direction in terms of following schedule or seeing the next available patient.Greets new patients and family membersFamiliarizes new patients and family with clinic layoutCaptures X-rays, photographs and scansRelays new patient information to treatment coordinator(s) and doctorsCoordinates clinical records requestsManages patient treatment flow and schedulingMaintains strict compliance with State, Federal, and other regulationsPerforms after care communicationMay clean, sterilize, and prepare the equipmentMay cross train to support multiple roles within the clinicYour special skills:We’re proud of our company culture and heritage of awesomeness. If you’ve got the following, you’ll fit right in:Ability to establish and maintain good working relationships with patients and coworkersAbility to communicate effectively verbally and in writingAbility to listen and understand information verbally and in writingPrerequisites for success:High School Diploma or equivalent requiredPrevious dental clinical experience preferredBilingual a plus, but not requiredThe Perks:In exchange for the dynamic contribution you’ll bring to our team, we offer:Competitive salaryMedical, dental, vision and life insuranceShort and long-term disability coverage401(k) plan2 weeks paid time off in your first year + paid holidaysDiscounts on braces and clear aligners for you and your family membersWhy Smile Doctors?As the nation’s leading Orthodontic Support Organization, Smile Doctors partners with local orthodontic practices to offer world-class patient care with hometown heart. We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment.Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. As the fastest-growing organization of our kind in the industry, we’re looking for passionate, innovative professionals who can join us in changing the way the world smiles.