Reconciliation Operations Leader

Broadridge; Newark (NJ); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Broadridge is seeking an experienced Operations Reconciliation Supervisor to lead end-to-end reconciliations for high-volume client accounts in a fast-paced, client-facing environment. You will manage a team, drive process improvements, ensure accuracy, and maintain strong controls to meet SLAs and contractual obligations.

The role requires strong leadership, analytical skills, and proficiency with Excel and reconciliation systems.

Qualifications

• Bachelor’s degree in business, Finance, Accounting, Operations, or related field, or equivalent work experience.
• 3+ years of experience in operations, reconciliations, transaction processing, or shared services.
• 2+ years of team management experience in a BPO, outsourcing, captive/shared services, or high-volume operational environment.
• Strong analytical, problem-solving, and decision-making skills; proficiency in Excel and reconciliation systems.

Responsibilities

• Manage day-to-day reconciliation operations for client accounts, products, or business processes within a shared services or outsourcing environment.
• Ensure all reconciliations are completed accurately and within agreed turnaround times, service levels, and contractual requirements.
• Oversee daily control reporting, exception queues, unresolved breaks, and aging items.
• Lead, coach, and develop a team of reconciliation analysts, associates, or specialists.
• Conduct hiring, onboarding, training, work allocation, performance reviews, and career development planning.
• Monitor staffing, capacity, and scheduling to ensure adequate support for volumes and deadlines.
• Review reconciliation outputs, investigate variances, and ensure timely resolution of discrepancies.
• Lead root cause analysis for recurring reconciliation issues and implement corrective actions.
• Ensure adherence to standard operating procedures, internal controls, client-specific requirements, and compliance guidelines.
• Monitor operational KPIs such as productivity, quality, turnaround time, SLA attainment, accuracy, and exception aging.
• Drive process improvements to enhance efficiency, reduce manual effort, improve quality, and mitigate operational risk.
• Partner with clients, internal stakeholders, transition teams, quality, training, compliance, and technology teams to resolve issues and improve service delivery.
• Support governance forums, client reviews, and operational reporting with insights on reconciliation performance and trends.
• Manage escalations related to reconciliation breaks, control failures, delivery delays, and service issues.
• Ensure all processes are audit-ready and documentation is maintained, including SOPs, control logs, issue trackers, and process maps.
• Support transitions, migrations, process stabilization, and knowledge transfer activities for new or expanding client work.
• Identify automation opportunities and support implementation of workflow, reporting, or reconciliation tools.
• Build a strong control environment while balancing productivity, client expectations, and delivery commitments.
• Drive a performance culture focused on accuracy, accountability, continuous improvement, and client service.
• Provide guidance on complex exceptions, process changes, and operational decision-making.
• Act as an escalation point for team issues, service concerns, and client-related operational challenges.

Skills

Leadership

Analytical thinking

Communication

Client service

Education

Bachelor’s degree in Business, Finance, Accounting, Operations, or related field

Tools

Excel

Intelimatch

Proactive

IMPACT

Postedge

Job description

Broadridge is seeking an experienced Operations Reconciliation Supervisor to lead end-to-end reconciliations for high-volume client accounts in a fast-paced, client-facing environment. You will manage a team, drive process improvements, ensure accuracy, and maintain strong controls to meet SLAs and contractual obligations.

The role requires strong leadership, analytical skills, and proficiency with Excel and reconciliation systems.