ReceptionistCustomer Service

GENERAL BUILDING APPLIANCE CORP; Village of Garden City (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Company parties

Competitive salary

Employee discounts

Health insurance

Paid time off

Training & development

Benefits/Perks

Competitive compensation

Paid Time Off

Career growth opportunities

Health benefits

401K

Health Savings Account

Job summary

Hampton Appliance in Garden City, NY, is seeking a receptionist/customer service associate for a fast-paced office. You will communicate with customers to identify needs, process requests, and provide effective solutions to ensure a positive service experience.

The ideal candidate is friendly, computer-savvy, and able to stay calm under pressure. Responsibilities include answering calls, updating records, processing orders and warranties, and data entry.

Qualifications

• Exceptional customer service and telephone skills required.
• Clear verbal and written communication abilities.
• Proficient in Excel, Word, and Google Drive.

Responsibilities

• Answer telephone calls and take detailed messages.
• Update customer records and orders as necessary.
• Record incoming inventory and update inventory as needed.
• Set up and follow up with client service calls.
• Send out and process client extended-warranty contracts.
• Organize and file sales orders and invoices.
• Data entry for various aspects of the business.

Skills

Customer service

Telephone skills

Communication skills

Computer literacy

Team player

Time management

Tools

Microsoft Excel

Microsoft Word

Google Drive

Job description

Benefits:

401(k)

Company parties

Competitive salary

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Health benefits

401K

Health Savings Account

Job Summary Hampton Appliance is a family-owned and operated appliance business located in Garden City Long Island. We have been in business since 1947 and we are looking to expand our team! We are looking to add a receptionist/customer service associate for our fast-paced office. We have a great core group of employees who are treated like family. In this role, you will communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure. We are an equal-opportunity employer.

Responsibilities for this position will include but are not limited to:

Answer telephone calls and take detailed messages when needed.

Updating customer records and orders as necessary

Recording incoming inventory and updating inventory as needed.

Setting up and following up with client service calls.

Sending out and processing client extended-warranty contracts

Organizing and filing sales orders and invoices

Data entry for various aspects of the business

Qualifications:

Exceptional customer service and telephone skills are a must

Must be comfortable speaking on the phone with clients

Excellent communication skills, both verbal and written

Excellent computer skills with proficiency in Microsoft Excel, Word, and Google Drive

Ability to work as part of a team

Highly organized with the ability to prioritize projects and manage time effectively

Ability to work in a Fast-Paced Environment

Previous experience as a Customer Service Representative or in a similar office role is preferred

Spanish-speaking is a plus

All interviews will be conducted in person at our Garden City office.