Customer Service

Aptronics; Village of Farmingdale (NY); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Growing Long Island business

Team-oriented, family-owned

Valuable experience in customer ops

Fast-paced role with variety

Growth opportunities

Job summary

Red’s Appliance is seeking a Customer Service / Administrative Support teammate to help manage calls, orders, data entry, and daily operations in a fast-paced retail setting.

You will work with sales, delivery, service and management teams to ensure accuracy, updates, and organized paperwork while maintaining a professional customer experience.

Qualifications

• Customer service or front desk experience.
• Administrative, clerical, or office support experience.
• Order processing, invoicing, or data entry experience.
• Bilingual English/Spanish is a plus.

Responsibilities

• Answer incoming phone calls and direct customers to the right department.
• Assist customers with order questions, deliveries, service, and store policies.
• Enter and update customer, order, and product information in company systems.
• Process orders, invoices, deposits, and other sales-related paperwork.
• Coordinate communication between sales floor, delivery team, service department, and customers.

Skills

Customer service

Data entry

Order processing

Scheduling

Administrative tasks

Office support

Bilingual English/Spanish

Job description

Customer Service & Administrative Support

Customer Service / Administrative Support

Help keep the phones, orders, customers, and daily operations running smoothly at Red’s Appliance.

At Red’s Appliance , the customer service and administrative team helps keep the entire business moving. This role is not just answering phones — it’s a mix of customer service, data entry, order processing, communication, and day-to-day operational support that helps connect sales, delivery, service, and the customer experience.

This position is ideal for someone who is organized, dependable, comfortable multitasking, and able to stay calm in a fast-paced retail environment. The right person for this role is friendly with customers, detail-oriented with paperwork and data entry, and able to handle a wide variety of tasks throughout the day.

This is an on-site position based in Farmingdale , and it plays a major role in helping the showroom, back office, and operations team stay organized and efficient.

Pay & Schedule

Compensation

$19-$23 per hour , based on experience

Schedule

Full-time and part-time positions available

Full-time team members must be available to work weekdays and at least one weekend day each week

Part-time positions are weekend-only availability

Schedule details will be discussed based on role and availability

Position Overview

As a Customer Service / Administrative Support team member, you’ll help manage incoming phone calls, customer questions, order processing, data entry, scheduling support, and general office operations. You’ll work closely with the sales, delivery, service, and management teams to make sure orders are accurate, customers are updated, paperwork is completed properly, and day-to-day tasks stay on track.

This role is a strong fit for someone who enjoys staying busy, helping people, and keeping things organized behind the scenes while still being involved with customers and the front end of the business.

This position supports multiple parts of the operation and may involve helping with phones, customer service, order entry, delivery communication, service coordination, paperwork, follow-up, and general administrative duties throughout the day.

What You’ll Do

A typical day may include:

• Answering incoming phone calls and directing customers to the right department
• Assisting customers with general questions about orders, deliveries, service, products, and store policies
• Entering and updating customer, order, and product information accurately in company systems
• Processing orders, invoices, deposits, and other sales-related paperwork
• Helping coordinate communication between the sales floor, delivery team, service department, and customers
• Confirming customer information, delivery details, service notes, and order updates
• Assisting with service scheduling, delivery coordination, and follow-up communication when needed
• Responding to customer inquiries in a professional and timely manner
• Maintaining organized records, notes, and documentation for orders, service, and customer communication
• Supporting general office and operational duties to keep the store running efficiently

Key Responsibilities

• Answer incoming phone calls in a professional and helpful manner
• Assist customers with order questions, product questions, delivery timing, service updates, and general store information
• Route calls and messages to the appropriate team members when needed
• Help create a positive and professional customer experience from the first phone call forward

Order Processing & Data Entry

• Enter customer orders, invoices, deposits, and updates accurately
• Process order details and maintain organized records
• Verify important customer information such as contact details, product information, delivery notes, and service details
• Keep data clean, accurate, and up to date in the company’s systems

Administrative & Operational Support

• Support the day-to-day flow of communication between departments
• Assist with delivery paperwork, service scheduling, order coordination, and customer follow-up
• Help management and sales staff with administrative tasks and operational coordination
• Keep files, notes, paperwork, and internal records organized and current
• Step in where needed to help the office and showroom run efficiently

What a Strong Customer Service / Admin Team Member Looks Like

We’re looking for someone who is:

• Organized and detail-oriented — able to manage multiple tasks without letting details slip
• Friendly and professional — comfortable speaking with customers on the phone and in person
• Reliable — shows up on time, follows through, and handles responsibilities consistently
• Calm under pressure — able to multitask and stay composed in a busy environment
• Comfortable with data entry and paperwork — able to work accurately and efficiently
• A strong communicator — able to work well with customers and internal team members
• Flexible and team-oriented — willing to help wherever needed to support the operation
• Comfortable working in a fast-moving retail / operations environment
• Bilingual (English/Spanish) is a major plus

Requirements

Preferred Experience

• Customer service or front desk experience
• Administrative, clerical, or office support experience
• Order processing, invoicing, or data entry experience
• Retail, service, or operations support experienceExperience handling phones in a busy business environment
• Bilingual English/Spanish is a plus

Basic Qualifications

• Strong communication and customer service skills
• Basic computer skills and comfort learning company systems
• Good typing, organization, and data entry accuracy
• Professional appearance and demeanor
• Ability to multitask and stay organized in a fast-paced environment
• Dependable, coachable, and team-oriented attitude

Why This Role Matters

This position helps connect all parts of the business. When customer service and admin support are strong, customers get better communication, orders are cleaner, problems get handled faster, and the entire store runs more efficiently.

This role matters because it supports the customer experience while also helping the internal team stay organized, informed, and on track.

Why Work at Red’s Appliance

• Opportunity to be part of a growing Long Island business
• Team-oriented, family-owned work environment
• Valuable experience in customer service, operations, and business administration
• Fast-paced role with variety from day to day
• Opportunity to grow into additional responsibilities over time