Receptionist, Welcoming Center

Lutheran Social Services of Illinois; Illinois; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Dayforce Wallet for on-demand pay

Competitive salary dependent on edu/ed

Health insurance with PTO and holidays

Paid time off up to 26 days per year

11 paid holidays and sick time

403(b) plan and EAP

Job summary

Lutheran Social Services of Illinois (LSSI) is seeking a personable front-line staff member to greet clients, answer calls, and handle clerical tasks in a busy setting.

Responsibilities include cash handling, insurance verification, and coordinating with multiple staff while maintaining HIPAA standards. The role offers full-time hours, a comprehensive benefits package, and flexible scheduling options.

Qualifications

• High school diploma or equivalent required.
• Associate or bachelor’s degree preferred.
• Background check clearance required.
• Experience with mental health billing preferred.
• Experience meeting the public tactfully and courteously, answering questions in person and over the telephone, and communicating effectively and respectfully with clients and members of the community.
• Experience performing confidential clerical work with speed and accuracy.
• Experience monitoring and controlling patient records to ensure required confidentiality, following HIPAA regulations required.
• Demonstrated knowledge of practices and terminology used in clerical, accounting, and in a medical setting preferred.
• Demonstrated ability to work collaboratively with counseling and nursing staff to meet client needs preferred.
• Demonstrated ability to learn and effectively implement de-escalation techniques preferred.
• Knowledge of practices and terminology used in clerical, accounting, and in a medical setting preferred.
• Demonstrated ability to communicate in a clear, comprehensible manner, both verbally and in writing.
• Excellent organization, presentation, and pc/computer skills, including experience using Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) along with other related software.

Responsibilities

• Answer incoming phone calls and greet clients and walk-ins at the door.
• Provide information and refer calls and visitors to appropriate staff.
• Perform clerical duties, including but not limited to filing, faxing, copying, and mailing.
• Record and balance payment in designated system on a daily basis.
• Collect co-pays and deductibles on a daily basis.
• Complete MEDI checks and Run MaxRTE daily. Coordinate with Office Manager to ensure insurance verification is completed for new clients opened on weekends.
• Demonstrate professional, positive behavior and carry out responsibilities with integrity, treating clients, families, other LSSI workforce members, and collaborative organizations and/or individual in a dignified, respectful, honest, and fair manner.

Skills

Phone etiquette

Communication

Organization

HIPAA compliance

Customer service

De-escalation

Education

High school diploma or equivalent

Associate or bachelor's degree

Tools

Care Logic

Microsoft Office

Job description

Benefits and Perks

LSSI is growing! Come be a part of this rewarding environment, and enjoy the knowledge that you’re helping make a positive difference in the lives of others, as well as these career advantages:

• On Demand Flexible Paydays for earned wages through an app called Dayforce Wallet.
• Competitive salary based upon relevant education, experience, and licensure.
• Salary $20/Hourly.
• Opportunity for advancement.
• Comprehensive benefits package for Full-Time employees includes healthcare insurance, up to 26 days of paid time off per calendar year, 11 paid holidays, sick time, 403(b) plan, Employee Assistance Program, and flexible hours.
• The paid training you need to learn, grow, and succeed!

Essential Functions

• Answer incoming phone calls and greet clients and walk-ins at the door.
• Provide information and refer calls and visitors to appropriate staff.
• Perform clerical duties, including but not limited to filing, faxing, copying, and mailing.
• Record and balance payment in designated system on a daily basis.
• Collect co-pays and deductibles on a daily basis.
• Complete MEDI checks and Run MaxRTE daily. Coordinate with Office Manager to ensure insurance verification is completed for new clients opened on weekends.
• Demonstrate professional, positive behavior and carry out responsibilities with integrity, treating clients, families, other LSSI workforce members, and collaborative organizations and/or individual in a dignified, respectful, honest, and fair manner.

Position Qualifications

• High school diploma or equivalent required.
• Associate or bachelor’s degree preferred.
• Background check clearance required.

• Demonstrated ability to learn and utilize Care Logic (CL) electronic health record in order to perform essential job functions required.

• Experience with mental health billing preferred.
• Experience meeting the public tactfully and courteously, answering questions in person and over the telephone, and communicating effectively and respectfully with clients and members of the community.
• Experience performing confidential clerical work with speed and accuracy required.
• Experience monitoring and controlling patient records to ensure required confidentiality, following HIPAA regulations required.
• Demonstrated knowledge of practices and terminology used in clerical, accounting, and in a medical setting preferred.
• Demonstrated ability to work collaboratively with counseling and nursing staff to meet client needs preferred.
• Demonstrated ability to learn and effectively implement de-escalation techniques preferred.
• Knowledge of practices and terminology used in clerical, accounting, and in a medical setting preferred.
• Demonstrated ability to communicate in a clear, comprehensible manner, both verbally and in writing.
• Excellent organization, presentation, and pc/computer skills, including experience using Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) along with other related software.