Intake Coordinator

LSSI; Chicago (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Healthcare insurance

Paid time off

11 paid holidays

Sick time

403(b) plan

Employee Assistance Program

Flexible hours

Dayforce Wallet

Training provided

Job summary

LSSI in Chicago is hiring to support beneficiaries through client services, benefit verification, and care coordination. You will handle inquiries, verify coverage, and refer clients to resources while maintaining strict confidentiality and accurate EHR documentation.

The role requires a high school diploma or higher, a related degree is preferred, and bilingual English/Spanish is a plus. Training and advancement opportunities are provided in a rewarding environment.

Qualifications

• High school diploma or equivalent.
• Bachelor’s or master’s degree in counseling, social services or related field required.
• Background check clearance required.
• Experience in the field of social services preferred.
• Experience and proficient in the use of the EHR system required.
• Demonstrated ability to communicate clearly, both verbally and in writing.
• Bilingual fluency in English and Spanish preferred.
• Excellent organization and PC skills (Outlook, Teams, Word, Excel, PowerPoint).
• Valid driver’s license preferred.
• Access to reliable transportation preferred.
• Valid IL liability insurance coverage preferred.

Responsibilities

• Respond to incoming calls from potential clients seeking services.
• Refer clients that do not meet criteria for LSSI services to care coordination for evaluation and linkage to additional resources.
• Verify benefits and match insurance coverage to the appropriate service provider.
• Maintain knowledge of LSSI programs and alternative community resources.
• Manage influx of new clients and program size, especially for inpatient programs.
• Ensure confidentiality is maintained in accordance with client privacy laws.
• Utilize the EHR as an essential tool to complete clinical documentation and other job functions.
• Complete and maintain all necessary documentation related to client services on time and per policies.
• Demonstrate professional, positive behavior and treat clients and colleagues with dignity and respect.

Skills

Communication skills

Bilingual English/Spanish

Organization

Microsoft Office

Professionalism

Written and spoken communication

Education

Bachelor’s or Master’s degree in counseling or social services

High school diploma or equivalent

Tools

EHR system

Job description

Benefits and Perks:

LSSI is growing! Come be a part of this rewarding environment, and enjoy the knowledge that you’re helping make a positive difference in the lives of others, as well as these career advantages:

• On Demand Flexible Paydays for earned wages through an app called Dayforce Wallet.
• Competitive salary based upon relevant education, experience, and licensure.
• Salary $20/Hourly.
• Opportunity for advancement.
• Comprehensive benefits package for Full-Time employees includes healthcare insurance, up to 26 days of paid time off per calendar year, 11 paid holidays, sick time, 403(b) plan, Employee Assistance Program, and flexible hours.
• The paid training you need to learn, grow, and succeed!

Essential Functions:

• Respond to incoming calls from potential clients seeking services.
• Refer clients that do not meet criteria for LSSI services to care coordination for evaluation and linkage to additional resources.
• Verify benefits and match insurance coverage to the appropriate service provider.
• Maintain knowledge of LSSI programs and alternative community resources.
• Manage influx of new clients and program size, especially for inpatient programs.
• Ensure confidentiality is maintained in accordance with client privacy laws.
• Utilize the EHR (Electronic Health Record) as an essential tool to complete clinical documentation, and other job functions.
• Complete and maintain all necessary and required documentation related to client services on time, accurately and per policies and procedures.
• Demonstrate professional, positive behavior and carry out responsibilities with integrity, treating clients, families, other LSSI workforce members, and collaborative organizations and/or individual in a dignified, respectful, honest, and fair manner.

Position Qualifications:

• High school diploma or equivalent required.
• Bachelor’s or master’s degree in counseling, social services or related field required.
• Background check clearance required.
• Experience in the field of social services field preferred.
• Experience and proficient in the use of the EHR (Electronic Health Record) system required.
• Demonstrated ability to communicate in a clear, comprehensible manner, both verbally and in writing.
• Bilingual fluency in English and Spanish preferred.
• Excellent organization, presentation, and pc/computer skills, including experience using Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) along with other related software.
• Valid driver’s license, in good standing for the state of residency preferred.
• Access to reliable transportation preferred.
• Valid IL statutory minimum liability insurance coverage, bodily injury, and property damage preferred.