Intake Coordinator

Lutheran Social Services of Illinois; Chicago (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Dayforce Wallet

Competitive salary

Healthcare insurance

PTO 26 days

11 holidays

403(b) plan

Employee Assistance Program

Flexible hours

Paid training

Job summary

Lutheran Social Services of Illinois (LSSI) is hiring a full-time Intake Coordinator to respond to intake inquiries, schedule initial appointments, and perform initial screenings within the behavioral health service line.

The role requires a high school diploma plus a bachelor’s or master’s in counseling or social services, experience with EHR, and strong communications; bilingual English/Spanish preferred. Saturdays are required; comprehensive benefits apply.

Qualifications

• EHR experience is required.
• Clear written and verbal communication skills.
• Bilingual English/Spanish is preferred.
• Background check clearance is required.
• Valid driver’s license preferred.

Responsibilities

• Respond to incoming calls from potential clients seeking services.
• Refer clients to care coordination for evaluation and linkage to resources.
• Verify benefits and schedule initial intake appointments.
• Maintain knowledge of LSSI programs and resources.
• Utilize the EHR for clinical documentation and related tasks.

Skills

Communication skills

Bilingual English/Spanish

EHR experience

Microsoft Office proficiency

Education

Bachelor's or Master's degree in counseling or social services

Tools

EHR system

Microsoft Office

Job description

Lutheran Social Services of Illinois (LSSI), is a leading not-for-profit organization providing healing, justice and wholeness to people and communities. For over 150 years, LSSI has made a difference in the lives of children and families, and we're still a strong, viable presence in the State of Illinois, continuing that commitment to making a difference.

LSSI is hiring a full-time Intake Coordinator, 5 days a week, Saturdays required. Responsible for responding to intake inquiries, in-person and telephonic received and for completing initial screen for new clients within the behavioral health service line. Also responsible for scheduling initial intake appointments with the appropriate programs.

Benefits And Perks

• On Demand Flexible Paydays for earned wages through an app called Dayforce Wallet.
• Competitive salary based upon relevant education, experience, and licensure.
• Salary $20/Hourly.
• Opportunity for advancement.
• Comprehensive benefits package for Full-Time employees includes healthcare insurance, up to 26 days of paid time off per calendar year, 11 paid holidays, sick time, 403(b) plan, Employee Assistance Program, and flexible hours.
• The paid training you need to learn, grow, and succeed!

Essential Functions

• Respond to incoming calls from potential clients seeking services.
• Refer clients that do not meet criteria for LSSI services to care coordination for evaluation and linkage to additional resources.
• Verify benefits and match insurance coverage to the appropriate service provider.
• Maintain knowledge of LSSI programs and alternative community resources.
• Manage influx of new clients and program size, especially for inpatient programs.
• Ensure confidentiality is maintained in accordance with client privacy laws.
• Utilize the EHR (Electronic Health Record) as an essential tool to complete clinical documentation, and other job functions.
• Complete and maintain all necessary and required documentation related to client services on time, accurately and per policies and procedures.
• Demonstrate professional, positive behavior and carry out responsibilities with integrity, treating clients, families, other LSSI workforce members, and collaborative organizations and/or individual in a dignified, respectful, honest, and fair manner.

Position Qualifications

• High school diploma or equivalent required.
• Bachelor’s or master’s degree in counseling, social services or related field required.
• Background check clearance required.
• Experience in the field of social services field preferred.
• Experience and proficient in the use of the EHR (Electronic Health Record) system required.
• Demonstrated ability to communicate in a clear, comprehensible manner, both verbally and in writing.
• Bilingual fluency in English and Spanish preferred.
• Excellent organization, presentation, and pc/computer skills, including experience using Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) along with other related software.
• Valid driver’s license, in good standing for the state of residency preferred.
• Access to reliable transportation preferred.Valid IL statutory minimum liability insurance coverage, bodily injury, and property damage preferred.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, protected veteran status, pregnancy, any other characteristic protected by law.