Receptionist - Urgent Care Animal Hospital

Mission Pet Health; Los Angeles (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Urgent Care Animal Hospital in Los Angeles, CA is seeking a friendly receptionist to join our urgent care-focused team. You will manage a multi-line phone system, greet clients, and ensure smooth check-in and appointment flow.

You’ll coordinate care with veterinary staff, handle basic financial transactions, and educate clients on preventive care while treating every pet like family. This role requires resilience in a fast-paced setting, a flexible schedule including some weekends and holidays,

Qualifications

• Experience in customer-facing roles, preferably veterinary or medical.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude, and reflect compassionate care.
• Ensure Seamless Care Coordination: maintain accurate records, manage appointment schedules, and handle financial transactions.
• Advocate for Pet Health: educate clients on preventive care and hospital services to ensure optimal pet well-being.
• Embody Compassion and Empathy: be a calming presence for clients and treat each pet like your own.

Skills

Customer service

Communication

Organization

Teamwork

Adaptability

Tools

Vet software

Job description

Urgent Care Animal Hospital, located in vibrant Los Angeles, CA, provides comprehensive veterinary care, focusing heavily on immediate and urgent needs for the community's pets. Our mission is to treat every patient like our own, establishing a true partnership in pet healthcare. We offer a supportive environment where your input is valued from day one, helping us shape the future of this rapidly growing practice, which was established in 2024. If you are passionate about high-quality medicine and seeking an opportunity where you can genuinely grow, we invite you to join our dedicated teammates.When you join us, you become part of a committed team focused on clinical excellence and continuous education. Because we prioritize urgent care alongside preventative medicine, your skills will be sharpened daily through exposure to advanced diagnostics and complex cases. We understand that doing your best work requires support, and we offer a culture that encourages you to achieve your specific career goals. Whether you aim to expand your technical skills, advance your surgical expertise, or step into a leadership role, we provide the necessary framework and support for you to succeed within our practice.At Urgent Care Animal Hospital, you will practice high-quality, full-service veterinary medicine that spans from preventative wellness checks to complex surgical procedures. Our facility is equipped to handle comprehensive care, including advanced diagnostics, testing, and urgent intervention. Operating hours from 10:00 AM to 11:00 PM reflect our commitment to meeting the immediate medical needs of pets, giving you crucial exposure to time-sensitive and critical cases. This schedule allows our teammates to focus intensely on delivering high-level medical solutions during our peak service hours.Located in the expansive and dynamic city of Los Angeles, CA, this hospital offers you the chance to integrate your professional career with an unparalleled Southern California lifestyle. Los Angeles provides access to world-class dining, arts, entertainment, and immediate access to both beaches and mountain trails. You will be practicing in a community that values sophisticated medical care and is passionate about pet ownership, ensuring a stable and rewarding client base. Join us in LA and discover why this city is the perfect place to advance your career while enjoying a globally recognized standard of living.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You’ll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

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