Receptionist (PT)

Lake Forest Animal Clinic; Lake Forest (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Lake Forest Animal Clinic in Lake Forest, California is seeking an experienced veterinary receptionist who thrives in a fast-paced, friendly team. You will manage a multi-line phone system, greet clients with a warm attitude, and ensure every interaction reflects our commitment to compassionate care.

You will maintain accurate medical records, coordinate appointment schedules, process payments, and educate clients on preventive care and hospital services.

Qualifications

• Strong commitment to customer service and animal well-being.
• Excellent communication and interpersonal skills for a busy front desk.
• Highly organized with ability to multitask in a fast-paced environment.
• Collaborative, team-first mindset with flexibility to work weekends/holidays.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients, reflect compassionate care.
• Ensure Seamless Care Coordination: maintain medical records, manage appointments, handle payments.
• Educate clients on preventative care and hospital services for optimal pet health.
• Provide a calming, empathetic presence and treat each pet with care and respect.

Skills

Customer service

Communication

Organizational skills

Teamwork

Veterinary software

Tools

Veterinary software

Job description

Welcome to the Lake Forest Animal Clinic, where our priority is upholding the highest standard of patient care. As an established and highly respected AAHA-accredited practice, we maintain a commitment to excellence that is recognized by the community, reflected in our outstanding 4.7-star Google rating. We are looking for experienced and dedicated veterinary professionals ready to join a team focused on providing comprehensive, compassionate medical care. If you are seeking a supportive environment where you can truly do your best work, this is your opportunity.Joining our team means becoming part of a supportive network dedicated to your professional success. We believe strongly in investing in our teammates, fostering a culture of continuous learning and growth regardless of your career stage. Whether your goal is becoming a credentialed technician, moving into a leadership role, or expanding your clinical knowledge, you will find programs and mentorship in place to help you achieve those career milestones. We focus on providing the workflow support you need so you can concentrate on patient care, knowing your contributions are valued and celebrated. At Lake Forest Animal Clinic, our AAHA accreditation ensures you are practicing top-tier veterinary medicine in a state-of-the-art facility. We are equipped with advanced diagnostic tools, including in-house Ultrasound capabilities, and offer specialized care like Cardiology services. Beyond our immediate facility resources, our affiliation provides you with access to internal specialty consultations. This means you have a built-in support system of experts to collaborate on complex cases, ensuring you always have the resources necessary to deliver excellent patient outcomes. Located in beautiful Lake Forest, California, you will be working in a vibrant community known for its natural beauty and proximity to major Southern California attractions. This area offers a fantastic quality of life with excellent access to outdoor recreation, parks, and easy commutes. Enjoy the benefits of practicing high-quality medicine in a welcoming community that offers sunshine and a superior lifestyle year-round.

Job Description

At Lake Forest Animal Clinic, we take caring for pets seriously - and we have plenty of fun along the way! We're a close-knit crew with big personalities, a sense of humor, and a willingness to jump in and help each other. Teamwork here means sharing knowledge, lending a hand when things get busy, and celebrating our wins together.

We encourage cross-training and opportunities to learn because supporting one another makes our whole hospital stronger. That family feel extends to our clients, too. We get to know their names, love on their pets, and go the extra mile to make them feel welcome and cared for.

If you're an experienced veterinary receptionist who works hard, enjoys a little laughter between the busy moments, and believes "How can I help?" is always a good question, you'll fit right in!

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

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