Experienced Veterinary Receptionist at Southpoint Animal Hospital

Mission Pet Health; Durham (NC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Teladoc Access

Discounted Vet Care

EAP

Job summary

Mission Pet Health in Durham, NC is seeking a friendly receptionist to join our team. You will manage a multi-line phone system, greet clients, coordinate appointments, and handle payments while ensuring compassionate care for every pet.

You will educate clients on preventive care and hospital services, acting as a key partner in pet wellness within a collaborative, team-first environment. A flexible schedule including some weekends/holidays is required.

Qualifications

• Passion for providing excellent customer service and a love for animals.
• Strong communication skills and ability to handle stressful situations with good judgment.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Collaborative mindset; able to work independently and with direction.
• Animal handling experience is required; Fear Free focused environment.
• Experience with veterinary software preferred; flexible schedule including some weekends and holidays.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system and greet clients professionally.
• Ensure seamless care coordination: maintain accurate records, schedule appointments, and handle payments.
• Advocate for pet health: educate clients on preventive care and other hospital services.
• Embody compassion and empathy: be a calming presence for clients and pets.

Skills

Customer service

Communication

Organizational skills

Team collaboration

Animal handling

Flexibility

Tools

Veterinary software

Job description

Southpoint Animal Hospital in Durham, NC has a strong reputation, holding a 4.9-star Google rating and emphasizing compassionate, collaborative patient care. As part of a larger hospital network, it offers structured career development — including pathways to becoming a credentialed technician, moving into leadership, or pursuing advanced education — along with continuing education resources and systems that support efficient scheduling and workflow. The hospital also offers advanced clinical capabilities, including in-house specialty services like Cardiology and access to internal specialist consultations for complex cases. Beyond the clinic, Durham offers a strong lifestyle draw as the "City of Medicine", known for its historic charm, culinary scene, arts community, top educational institutions, and proximity to Research Triangle Park — making it an appealing location for both career growth and quality of life.

Job Description

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Animal handling experience is required; this is a Fear Free focused environment.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.
Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace", ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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