Receptionist/Transportation Coordinator

Belchertown.org; Belchertown (MA); On-site; USD 36,000 - 46,000; Full time

Job summary

The Town of Belchertown is accepting applications for a Receptionist/Transportation Coordinator to support the Council on Aging. The role combines receptionist, clerical, and dispatch duties and oversees medical and senior transportation services for older adults.

Major duties include scheduling trips, preparing dispatch sheets, relaying instructions to drivers, tracking payroll data, and coordinating health and wellness appointments, meals, and program reservations.

Qualifications

• High school diploma or equivalent.
• Two years’ experience dispatching or scheduling and clerical work with the elderly preferred.
• Experience working with seniors desirable.

Responsibilities

• Schedule medical and non-medical trips for seniors using the van fleet.
• Prepare and maintain daily dispatch sheets and driver communications.
• Provide receptionist duties and serve as first point of contact.
• Coordinate appointments for health and wellness programs and meals.
• Record fares, mileage, hours and payroll data for transportation staff.

Skills

Receptionist duties

Dispatching

Clerical

Scheduling

Customer service

Education

High school diploma

Job description

Job Opportunities

The Town of Belchertown is accepting applications for a Receptionist/Transportation Coordinator to perform receptionist, clerical and dispatching work supporting the Council of Aging.

Major duties include:

• Schedules all regular, medical and special trips for older adults with the Senior Center’s van(s) daily;


• organizes and prepares daily dispatch sheets for van(s);


• relays instructions/information to van drivers;


• prepares employee performance evaluations for drivers;


• coordinates, schedules, and records all van repairs and maintenance;


• records fares collected.


• Coordinates and schedules medical rides for approved clients through the Senior Center’s Medical Transportation program;


• performs initial intake for program clients;


• tracks Medical Transportation drivers, trips, mileage, hours and payroll information;


• works closely with the Social Outreach Coordinator;


• Compiles and maintains statistics for both the van transportation and the Medical Transportation program.;


• Serves as the Senior Center receptionist;


• answers the telephone and relays information, forwarding all other calls to the appropriate departments.;


• Coordinates and schedules appointments for health and wellness clinics;


• coordinates and records reservations for programs, activities, and lunches and informs kitchen of congregate meal changes.;


• Performs a variety of secretarial/clerical work including composing documents, tracking and recording attendance for activities and functions, scheduling for coordinators as needed, lunch slip and attendance recording, mailing list/cards, general typing, copying, faxing, filing, etc.

Minimum qualifications:

High school education; and two (2) years’ of experience dispatching or scheduling and clerical, working with the elderly desirable; or any equivalent combination.

This is a Grade 5 Personnel By-Law non-exempt position with a salary range of $26.30-$33.56/hour, 40 hours per week.

Applications will be accepted until November 13, 2026.

The Town of Belchertown is an EEO employer, we encourage women, minorities and veterans to apply.