Receptionist/Transportation Coordinator

Belchertown Police Dept; Belchertown (MA); On-site; USD 36,000 - 46,000; Full time

Job summary

The Town of Belchertown is seeking a Receptionist/Transportation Coordinator to support the Council on Aging with receptionist, clerical, and dispatch duties.

Main responsibilities include scheduling trips for seniors, maintaining dispatch records, coordinating medical rides, and assisting with program reservations and meals. This is a Grade 5 non-exempt position with 40 hours per week.

Qualifications

• High school education required; 2 years' dispatching or scheduling experience preferred.
• Experience working with seniors desirable.
• Equivalent combinations considered.

Responsibilities

• Schedule all regular, medical and special trips for seniors via the Senior Center van(s).
• Prepare daily dispatch sheets and relay instructions to van drivers.
• Coordinate vehicle repairs and maintenance; track fares collected.
• Record transportation program data and payroll information.
• Serve as Senior Center receptionist and manage calls and appointments.
• Assist with health clinic scheduling and congregate meal reservations.
• Perform general clerical duties (typing, filing, mailing lists, etc.).

Skills

Dispatching & scheduling

Clerical skills

Customer service

Elderly program experience

Education

High School Diploma

Job description

Job Description

RECEPTIONIST/TRANSPORTATION COORDINATOR – FULL TIME

The Town of Belchertown is accepting applications for a Receptionist/Transportation Coordinator to perform receptionist, clerical and dispatching work supporting the Council of Aging.

Major duties include: Schedules all regular, medical and special trips for older adults with the Senior Center’s van(s) daily; organizes and prepares daily dispatch sheets for van(s); relays instructions/information to van drivers; prepares employee performance evaluations for drivers; coordinates, schedules, and records all van repairs and maintenance; records fares collected. Coordinates and schedules medical rides for approved clients through the Senior Center’s Medical Transportation program; performs initial intake for program clients; tracks Medical Transportation drivers, trips, mileage, hours and payroll information; works closely with the Social Outreach Coordinator. Compiles and maintains statistics for both the van transportation and the Medical Transportation program. Serves as the Senior Center receptionist; answers the telephone and relays information, forwarding all other calls to the appropriate departments. Coordinates and schedules appointments for health and wellness clinics; coordinates and records reservations for programs, activities, and lunches and informs kitchen of congregate meal changes. Performs a variety of secretarial/clerical work including composing documents, tracking and recording attendance for activities and functions, scheduling for coordinators as needed, lunch slip and attendance recording, mailing list/cards, general typing, copying, faxing, filing, etc.

Minimum qualifications: High school education; and two (2) years’ of experience dispatching or scheduling and clerical, working with the elderly desirable; or any equivalent combination.

This is a Grade 5 Personnel By-Law non-exempt position with a salary range of $26.30-$33.56/hour, 40 hours per week.

Applications will be accepted until November 13, 2026.

The Town of Belchertown is an EEO employer, we encourage women, minorities and veterans to apply.