Receptionist to Licensed Service Team Member Path

State Farm Insurance - South Bay; Hermosa Beach (CA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Training & development

Job summary

State Farm Insurance - South Bay is seeking a Front Desk & Customer Experience representative in Hermosa Beach, California. In this in-office role, you will greet customers, manage appointments, and assist with customer inquiries while receiving comprehensive training in the insurance industry.

The ideal candidate will have strong communication skills, be organized, and have a friendly, professional demeanor. Bilingual Spanish is encouraged, and you will have the opportunity to grow into a licensed service role based on your performance.

Qualifications

• Friendly, outgoing, and professional demeanor.
• Strong communication and active listening skills.
• Organized and comfortable multitasking.
• Customer service experience preferred.

Responsibilities

• Greet customers warmly and professionally in person and by phone.
• Schedule appointments and manage basic office coordination.
• Answer incoming calls and route requests appropriately.
• Assist with common customer service tasks such as policy inquiries.
• Support high call volume with calm, friendly communication.

Skills

Friendly demeanor

Strong communication skills

Active listening

Multitasking

Customer service experience

Bilingual Spanish

Job description

State Farm Insurance - South Bay is seeking a Front Desk & Customer Experience representative in Hermosa Beach, California. In this in-office role, you will greet customers, manage appointments, and assist with customer inquiries while receiving comprehensive training in the insurance industry.

The ideal candidate will have strong communication skills, be organized, and have a friendly, professional demeanor. Bilingual Spanish is encouraged, and you will have the opportunity to grow into a licensed service role based on your performance.