Receptionist - State Farm Agent Team Member Bloomington

Adaliealleninsurance; Bloomington (IN); On-site; USD 55,000 - 76,000; Full time

Benefits offered by this job

Hourly pay

Commission & bonuses

Simple IRA with company match

Paid time off

Licensing reimbursement

CE & renewal fees covered

Professional development

Career incentives

Team celebrations

Office perks

Job summary

Allen State Farm Insurance in Bloomington is seeking a Receptionist to be the welcoming face of the agency, handling calls, emails, texts, and walk-ins with professionalism and empathy.

You will educate customers on products, maintain records, and support retention while contributing to a positive, team-driven office culture.

Qualifications

• Must be able to obtain or have an active Property & Casualty Insurance License (not required prior to start).
• Exceptional communication and problem-solving skills.
• Ability to manage 50+ customer interactions daily across phone, email, text, and walk-ins.
• High attention to detail and strong organizational habits.
• Ability to remain calm, empathetic, and professional in challenging customer situations.
• Self-motivated with a team-oriented, high-performance mindset.

Responsibilities

• Own the front desk experience and serve as the first point of contact for customers via phone, email, text, and in-person visits.
• Quickly identify customer needs and proactively resolve questions, concerns, or problems.
• Handle upset or concerned customers with empathy and professionalism, clearly communicating the “why behind the what.”
• Manage and follow up on all underwriting memos to ensure timely policy processing.
• Maintain detailed and accurate customer records within agency systems.
• Proactively identify opportunities to educate customers on additional products (pivots/cross-sell opportunities).
• Support customer retention and satisfaction efforts at every customer touchpoint.
• Maintain an organized, welcoming, and professional front office environment.

Skills

Active P&C license

Strong communication

Problem-solving

High-volume handling

Detail-oriented

Calm and empathetic

Team-oriented

Job description

Full Time in Bloomington

Benefits As a Valued Agent Team Member you will enjoy…

• Hourly Pay + Commission and Bonuses


• Simple IRA Retirement Plan with Company Match


• Term Life Insurance (if eligible)


• Paid Time Off (10-15 days paid and 50 hours unpaid)


• Licensing reimbursement up to $500 after 90 days - plus CE & renewal fees covered


• Regular professional development - twice a month trainings + mentorship


• Career incentives - opportunities to earn extra PTO, travel, swag and more


• Personal touches - birthday gifts, anniversary "SF Bucks," and a team that sees and celebrates you


• Comfortable office perks - free snacks, coffee and a personalized workspace


• Purpose-driven work - help people understand and protect what matters most

What We’re Looking For

We’re looking for an energetic and customer-focused Receptionist to be the face of our agency! This person plays a key role in shaping first impressions and delivering exceptional experiences to every customer who contacts us. The ideal candidate will be skilled at problem-solving, able to handle a high volume of daily interactions, and comfortable identifying opportunities to educate customers about our products and services.

A strong candidate will bring the following qualifications and traits

• Must be able to obtain or have an active Property & Casualty Insurance License (not required prior to start)


• Exceptional communication and problem-solving skills


• Ability to manage 50+ customer interactions daily across phone, email, text, and walk-ins


• High attention to detail and strong organizational habits


• Ability to remain calm, empathetic, and professional in challenging customer situations


• Self-motivated with a team-oriented, high-performance mindset

Key Responsibilities

• Own the front desk experience and serve as the first point of contact for customers via phone, email, text, and in-person visits


• Quickly identify customer needs and proactively resolve questions, concerns, or problems


• Handle upset or concerned customers with empathy and professionalism, clearly communicating the “why behind the what”


• Manage and follow up on all underwriting memos to ensure timely policy processing


• Maintain detailed and accurate customer records within agency systems


• Proactively identify opportunities to educate customers on additional products (pivots/cross-sell opportunities)


• Support customer retention and satisfaction efforts at every customer touchpoint


• Maintain an organized, welcoming, and professional front office environment

Why Choose a Career with Allen State Farm Insurance?

We believe hard work should be celebrated — when our team hits annual goals, everyone enjoys a fully paid week off during Christmas or New Year’s to relax and recharge with loved ones (in addition to regular time off!).
Here’s what else makes our agency stand out

• No nights or weekends - and we keep it fun with Casual Fridays


• Woman-owned & family-run - with a relationship-first culture


• This isn't just a job -- it's a place where you can grow, make a difference, and be part of something meaningful.

Compensation Structure

• Average Salary (with commission) = $54,600


• Top Earners (with commission) = $76,000+

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.