Receptionist - State Farm Agent Team Member

Mitch Hollier - State Farm Insurance Agent; Westlake (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Performance bonus

Health insurance

Paid time off

Advancement opportunities

License reimbursement

Job summary

Mitch Hollier - State Farm Agent is seeking a Receptionist to join the team in Westlake. The role focuses on greeting clients, handling calls, scheduling, and maintaining records while supporting sales conversations and insurance information where appropriate.

The ideal candidate is organized, detail-oriented, and eager to learn within the insurance environment. This position emphasizes teamwork, a positive attitude, and dependable performance.

Qualifications

• Experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with sales conversations.
• Proficient with Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Receptionist experience

Customer service

Communication skills

Organizational skills

Sales conversations

Multitasking

Interpersonal skills

Tools

Microsoft Office

CRM systems

Job description

Full Time in Westlake

Benefits

• 401(k)
• Bonus based on performance
• Health insurance
• Paid time off
• Opportunity for advancement
• License reimbursement

About Our Agency

Our agency opened in 2017 and has grown into a strong team of 12 across two locations. We’ve built a high-performing environment focused on growth, opportunity, and long-term success. We’re looking for someone who is positive, hardworking, and communicates well—someone who brings strong work ethic and drive, and wants to grow as part of a team that values both performance and people.

Our office culture is driven, supportive, and team-oriented. We’re committed to work-life balance and professional development.

Role Description

Mitch Hollier - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member. Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Compensation $50,000.00 - $70,000.00 per year