Receptionist - State Farm Agent Team Member

Andrew Engelmann - State Farm Agent; Florida; On-site; USD 38,000 - 46,000; Full time

Job summary

Andrew Engelmann - State Farm Agent is seeking a Receptionist to join the team. The role focuses on greeting customers, managing appointments, and handling inquiries while maintaining customer records and supporting sales conversations.

The ideal candidate is organized, detail-oriented, and enjoys contributing to a positive workplace. This is a front-facing, office-based position in a supportive insurance environment.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Sales conversations

CRM systems

Microsoft Office

Tools

CRM systems

Microsoft Office

Job description

ABOUT OUR AGENCY:

I opened my agency in 2021, and we’ve grown into a team of six who are focused on helping people protect what matters most. From the beginning, my goal has been to build an office that’s energetic, supportive, and career-focused, where team members can grow while making a real impact in our community.

I graduated from the University of Central Florida with a business degree in 2011, and it was during my time there that I developed a deep appreciation for State Farm through an internship. That experience led me to join State Farm full time after graduation, and over the past 14+ years, I’ve had the privilege of helping many satisfied customers.

My wife, Trenna, works alongside me as our office manager, and together we’re committed to making sure our neighbors are properly protected. Outside of the office, I enjoy volunteering in the community, playing guitar, skateboarding, and relaxing at the beach. We also share a big love for animals—our home is filled with rescued pets, and when you visit the office, you’ll meet our fish collection as well as Legend and Epic, our spunky standard poodles with their signature mohawks.

Our team culture is fun, energetic, and focused on long-term career growth. We’re looking for someone who is dedicated, positive, and motivated by helping others. If you’re career-focused, enjoy working in a supportive environment, and want to be part of a team that truly cares about people, this could be a great place for you to grow.

ROLE DESCRIPTION:

Andrew Engelmann - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.