Receptionist - State Farm Agent Team Member

Jose Rosario - State Farm Agent; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Training & development

Tuition assistance

Job summary

Jose Rosario State Farm is seeking an entry-level Receptionist who is professional, organized, and eager to develop a long-term career in the insurance industry. This in-person role at our Orlando location offers regular hours and no sponsorship.

Key duties include greeting customers, directing requests, scheduling appointments, maintaining accurate records in agency systems, and delivering excellent service.

Qualifications

• Bilingual English/Spanish required; trilingual English/Spanish/Portuguese preferred.
• No prior insurance experience required; training provided.
• Strong organization and attention to detail are essential.
• Professional communication and interpersonal skills are expected.
• Comfortable using Microsoft Office and CRM systems.
• Growth mindset and willingness to obtain/maintain licenses.

Responsibilities

• Greet customers in person and over the phone; direct requests to the appropriate team member.
• Schedule appointments and support daily office communications.
• Maintain accurate customer records and documentation in agency systems.
• Provide excellent customer service and follow up on customer needs.
• Make outbound calls to customers and prospects for follow-up and service support.
• Transfer calls/leads to the licensed sales team when ready for a quote or coverage discussion.
• Support the team with administrative tasks and projects as needed.

Skills

Bilingual English/Spanish

Customer service

Communication

Organization

Education

4-40 License (Customer Service Representative)

Tools

Microsoft Office

CRM systems

Job description

Benefits:

• Paid time off
• Training & development
• Tuition assistance

Receptionist (Bilingual Spanish/English) - Entry-Level | Jose Rosario State Farm

Trilingual (English/Spanish/Portuguese) Preferred

In-Person Role | No Sponsorship

Location:

10249 S John Young Pkwy, Ste 110, Orlando, FL 32837

Jose Rosario State Farm is a customer-focused insurance agency committed to providing outstanding service and building long-term relationships in our community. We are seeking an entry-level Receptionist who is professional, organized, detail-oriented, and interested in developing a long-term career in the insurance industry.

Key Responsibilities

• Greet customers warmly in person and over the phone; direct requests to the appropriate team member.
• Schedule appointments and support daily office communications.
• Maintain accurate customer records and documentation in agency systems.
• Provide excellent customer service and follow up on customer needs.
• Make outbound calls to customers and prospects (training provided) for follow-up and service support.
• Transfer calls/leads to the licensed sales team when a customer/prospect is ready for a quote or coverage discussion.
• Support the team with administrative tasks and projects as needed.

Schedule & Availability

• Primary schedule: Monday-Friday, 8:30 AM - 5:30 PM
• Weekend Off
• Must be able to commute to and work on-site at our Orlando location.

Qualifications

• 4-40 License (Customer Service Representative)
• No prior insurance experience required (training provided).
• Strong organization and attention to detail.
• Professional communication and interpersonal skills.
• Comfortable learning and using office technology (Microsoft Office, CRM systems).
• Comfortable engaging in customer conversations and supporting the sales process.
• Growth mindset: interested in developing professionally and taking on additional responsibilities over time.
• Willing and able to obtain and maintain required insurance licenses for career growth and expanded duties (as applicable and permitted by state law).

Language Requirement

• Bilingual (English/Spanish) required (role involves serving Spanish-speaking customers).
• Trilingual (English/Spanish/Portuguese) preferred.

Work Authorization

• Must be authorized to work in the United States for any employer.
• Sponsorship is not available for this position.

Equal Opportunity & Accommodations

Jose Rosario State Farm is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law. Reasonable accommodations are available for qualified individuals with disabilities.