Receptionist - State Farm Agent Team Member

Debbie Swinney - State Farm Agent; Olathe (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Job summary

Debbie Swinney - State Farm Agent is seeking a receptionist to greet customers, manage scheduling, and handle inquiries in a friendly, professional environment. The role emphasizes customer service, organization, and basic sales conversations as part of contributing to a supportive team.

The position offers a stable office setting in Olathe, KS, with opportunities to grow within the agency and engage in local community initiatives supported by the office.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers in person and on the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Engage in conversations with customers to offer insurance options.
• Provide excellent customer service and follow up on needs.
• Support the team with administrative tasks and projects.

Skills

Customer service

Communication

Interpersonal skills

Organization

Sales conversations

Microsoft Office

CRM systems

Tools

Microsoft Office

CRM systems

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

I have been a State Farm agent for 34 years and have spent a total of 46 years with the company, building a career rooted in long-term relationships, consistency, and service. As a lifetime Kansas resident, serving this community isn't just my job - it's personal.

Over the years, our agency has been honored with many State Farm awards and recognitions, reflecting our commitment to doing things the right way and taking great care of our customers. Giving back is an important part of who we are. We proudly support the Olathe Public Schools Foundation, TLC, Make a Splash, and a variety of local youth sports programs.

For our team, we offer a Simple IRA and flexibility to support work-life balance, and our office culture values stability, trust, and people who want to build a long-term career. If you're looking for a supportive environment with deep roots, strong leadership, and a genuine connection to the community, this is a place where you can grow and feel at home.

ROLE DESCRIPTION

Debbie Swinney/State Farm is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry,

RESPONSIBILITIES

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.