Receptionist - State Farm Agent Team Member

Jane Chitwood - State Farm Agent; Norwood (OH); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid by agency

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Jane Chitwood - State Farm Agent is seeking a highly organized Receptionist to join our team in Norwood, Ohio. You will greet customers, manage calls, scheduling, and maintain accurate records, supporting a positive and productive workplace.

Ideal candidates are customer-focused, possess strong communication and multitasking skills, and are comfortable with sales conversations. Training and development are provided; licensing costs are covered by the agency, with opportunities for advancement.

Qualifications

• Experience in receptionist or customer service role.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized.
• Comfortable engaging in sales conversations.
• Basic computer skills and CRM familiarity.

Responsibilities

• Greet customers in person and on the phone and direct to teams.
• Schedule appointments and manage office communications.
• Assist with inquiries and maintain customer records.
• Engage with customers to identify insurance options.
• Provide excellent service and follow up on needs.
• Support team with administrative tasks and projects.

Skills

Customer service

Communication

Multitasking

Sales conversations

Organizational skills

Team player

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Benefits

• Simple IRA
• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

I opened my agency in 2011 and currently lead a close-knit team of three. I’ve spent 33 years with State Farm, with experience in both agency and management before returning to agency ownership. I’m a graduate of Olivet and earned my master’s degree from Indiana University. Outside of work, my husband and I enjoy riding motorcycles and are involved with the Priesthood Motorcycle Ministry. I’m also a big Seahawks and Cincinnati Reds fan.

Giving back is important to our agency. We participate in Norwood Day and stay involved with local organizations that support children and families in need.

Our agency offers a Simple IRA, paid vacation and personal time, bonus opportunities, available overtime, and licensing costs paid up front. We also like to have a little fun with our perks, including Reds tickets for team members to enjoy throughout the season.

Our office is small, supportive, and truly team-oriented. We work closely together, have fun along the way, and focus on helping customers understand their options so they can make the best decisions for their families. I’m looking for someone who is positive, honest, self-motivated, coachable, and leads with integrity. We want someone who supports their teammates, communicates openly, and is always willing to help others succeed.

ROLE DESCRIPTION

Jane Chitwood - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry.

RESPONSIBILITIES

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.