Receptionist - State Farm Agent Team Member

Heatherfried; North Dakota; On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Flexible schedule

Training & development

Job summary

A leading insurance agency in Mandan, ND is seeking a Receptionist to provide exceptional customer service and support. The ideal candidate will be detail-oriented, organized, and ready to contribute to a positive office atmosphere. This role requires previous experience in customer service and strong communication skills. Competitive salary and benefits included.

Qualifications

• Previous experience in a receptionist or customer service role.
• Highly organized and detail-oriented.
• Committed to positive workplace contributions.

Responsibilities

• Greet customers warmly and direct to team members.
• Manage appointment scheduling and communications.
• Assist in handling inquiries and maintaining records.
• Engage with customers to offer insurance options.
• Provide excellent customer service.

Skills

Communication and interpersonal skills

Organizational abilities

Multitasking

Sales engagement

Basic computer skills

Tools

Microsoft Office

CRM systems

Job description

Full Time in Mandan, ND

Replies within 24 hours

• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

With 25 years of experience in the insurance industry—and 10 of those with State Farm—I’ve built an agency grounded in expertise, heart, and a strong commitment to our community. Our close-knit team of three full-time professionals (plus myself) thrives in a collaborative environment where flexibility, growth, and fun go hand-in-hand. We offer perks like PTO, a health stipend, and coverage options for life and short-term disability, making sure our team is well taken care of.

I hold a bachelor’s degree in Management, along with ChFC and CLU designations. Giving back is a core value for us—we support local animal shelters, participate in volunteer efforts, and stay actively involved in the Bismarck/Mandan community through events like Buggies & Blues and Touch a Truck. I also serve on multiple boards and committees that help shape and support our region. In the office, our motto is simple work hard, play hard. If you're looking for a meaningful career in a supportive and energized environment, we’d love to meet you.

ROLE DESCRIPTION

Heather Fried - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member. Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Compensation $30,000.00 - $45,000.00 per year

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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