Receptionist - State Farm Agent Team Member

Rob Cutting Insurance; Wilmington (NC); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Performance bonuses

Paid time off

Training & development

Job summary

A leading insurance agency in Wilmington, NC is seeking a highly organized Receptionist to join their team. The ideal candidate will greet customers warmly, manage communications, and assist with inquiries. Strong communication skills and previous customer service experience are essential. The agency offers a supportive work environment, competitive salary, and numerous benefits. If you thrive in a structured environment and are ready to contribute to a positive workplace, we encourage you to apply.

Qualifications

• Previous experience in a receptionist or customer service role is essential.
• Strong communication skills and the ability to engage with customers.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Greet customers warmly and direct them appropriately.
• Manage appointment scheduling and communications.
• Assist in maintaining customer records and inquiries.

Skills

Communication and interpersonal skills

Organizational skills

Multitasking abilities

Sales engagement

Basic computer skills

Tools

Microsoft Office

CRM systems

Job description

Receptionist - State Farm Agent Team Member

Full Time in Wilmington, NC

Compensation $45,000.00 - $55,000.00 per year

Benefits

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency has proudly served the community since 2009 and is home to a talented team of five experienced professionals who share a passion for helping others.

I’ve been a business owner my entire life, which has given me a deep appreciation for hard work, structure, and teamwork — qualities that define the way our office operates today.

Outside of work, I live on the beach and a horse farm, where my love for horses keeps me busy. Family is everything to me — I’m one of nine children and a proud grandparent to eight grandchildren. Our office is also pet-friendly, and we’re big supporters of local police, fire departments, and veterans’ organizations.

We offer paid vacation, holidays off, bonuses, and a 401k plan. We also reimburse licensing costs and take pride in providing some of the best hands‑on training available for new team members to succeed long‑term.

Our office culture is organized, supportive, and built on mutual respect. With a structured environment and a highly experienced team, everyone plays an important role in helping one another achieve success. We’re looking for someone who is organized, driven, and motivated — someone who’s ready to learn, grow, and become part of a close, dependable team.

Role Description

Rob Cutting - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member. Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Apply Now

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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