Customer Service Representative - State Farm Agent Team Member

Heatherfried; North Dakota; On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A State Farm Agency in Mandan, ND is seeking a Customer Service Representative to provide exceptional customer experiences. This role involves answering inquiries, assisting with policy changes, and processing claims. Ideal candidates should possess strong communication skills, attention to detail, and some customer service experience. The position offers a salary of $30k-$35k per year and includes benefits such as health insurance and paid time off.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong attention to detail and ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking ability

Customer service experience

Education

Bachelor's degree in Management

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Mandan, ND

• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

With 25 years of experience in the insurance industry—and 10 of those with State Farm—I’ve built an agency grounded in expertise, heart, and a strong commitment to our community. Our close-knit team of three full-time professionals (plus myself) thrives in a collaborative environment where flexibility, growth, and fun go hand-in-hand. We offer perks like PTO, a health stipend, and coverage options for life and short-term disability, making sure our team is well taken care of.

I hold a bachelor’s degree in Management, along with ChFC and CLU designations. Giving back is a core value for us—we support local animal shelters, participate in volunteer efforts, and stay actively involved in the Bismarck/Mandan community through events like Buggies & Blues and Touch a Truck. I also serve on multiple boards and committees that help shape and support our region. In the office, our motto is simple: work hard, play hard. If you're looking for a meaningful career in a supportive and energized environment, we’d love to meet you.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Heather Fried - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $30,000.00 - $35,000.00 per year

BENEFITS

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

JOIN A COMMUNITY OF GOOD NEIGHBORS

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none