Receptionist - State Farm Agent Team Member

Tanner Lancaster - State Farm Agent; Norfolk (NE); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Tanner Lancaster - State Farm Agent is seeking a Receptionist to join a close-knit team dedicated to exceptional service in the insurance industry.

The role focuses on welcoming customers, handling inquiries, and identifying opportunities to offer insurance options while maintaining strong customer relationships and efficient office operations.

Qualifications

• Experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with sales conversations.
• Basic computer skills including MS Office and CRM systems.

Responsibilities

• Greet customers in person and over the phone.
• Manage appointment scheduling and office communications.
• Assist in handling inquiries and maintaining customer records.
• Engage with customers to offer insurance options.
• Provide excellent service and follow up on needs.
• Support team with administrative tasks and projects.

Skills

Customer service

Communication skills

Multitasking

Sales conversations

Tools

CRM systems

Microsoft Office

Job description

Benefits

• Simple IRA
• License reimbursement
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY

I opened my agency in October 2018 and currently lead a close-knit team of four. Before becoming a State Farm agent, I built my career in sales and banking, bringing a strong background in customer relationships and financial services into the agency. Outside of work, I’m married with four kids and enjoy fishing, dirt biking, hunting, and spending as much time outdoors as possible.

Being involved in our community is a big priority for me. I serve on the Northeast Community College Business Advisory Board and the Tilden community board. I’m also heavily involved in my kids’ sports and enjoy coaching youth baseball, football, and other activities. Supporting the people and organizations in our local community is an important part of who we are as an agency.

Our agency offers a Simple IRA retirement plan, licensing reimbursement, hands‑on training, professional development, and a strong commitment to work‑life balance. We’ve created a high‑energy environment where team members have the support and resources they need to learn, develop, and grow professionally.

I genuinely love working in my agency and am proud of the atmosphere and team environment we’ve built. I’m looking for someone who takes initiative, leads with integrity, and brings a positive attitude to work each day. If you’re motivated to learn, ready to take ownership of your role, and want to be part of an energetic team that cares about each other and the community, we’d love to meet you.

ROLE DESCRIPTION

Tanner Lancaster - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry.

RESPONSIBILITIES

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.