Receptionist - State Farm Agent Team Member

Jesse Jones - State Farm Agent; Lancaster (OH); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Jesse Jones - State Farm Agent in Lancaster, OH is seeking a Receptionist - State Farm Agent Team Member to greet customers, manage appointments, and support day-to-day office operations with a friendly, professional demeanor.

The ideal candidate has prior receptionist or customer service experience, strong communication and organizational skills, comfort with sales conversations, and basic computer skills including Microsoft Office and CRM systems.

Qualifications

• Previous receptionist or customer service experience.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers' needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Multitasking

Sales conversations

Tools

Microsoft Office

CRM systems

Job description

Benefits:

• Simple IRA
• License reimbursement
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2019 and currently lead a close-knit team of three. I’ve been with State Farm for 30 years, bringing decades of experience and industry knowledge to both our customers and team. I’m a proud graduate of The Ohio State University in Columbus, where I earned my B.A. Outside of work, I’m married with two children and love spending time outdoors. I’m also a big Buckeyes fan - my son is currently a junior at Ohio State, and my daughter is a proud Marine veteran.

Giving back is incredibly important to me. For the past seven years, I’ve volunteered with Meals on Wheels through Fairfield County’s Hub senior community. I’m also involved with Rotary and enjoy participating in local events and finding ways to serve and support the community around us.

Our agency offers a Simple IRA retirement plan, licensing reimbursement, professional coaching, team lunches, team-building events, and a strong commitment to work-life balance. We’re fortunate to have an experienced, tenured team and believe in giving our people the support and resources they need to succeed.

Our office culture is built around teamwork, relationships, and genuinely caring about the people we serve. I’m looking for someone who is highly motivated and shares that passion for making a positive impact in the community. If you want to build your career with an experienced, supportive team while doing meaningful work for the people around you, we’d love to meet you.

ROLE DESCRIPTION:

Jesse Jones - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.