Receptionist - State Farm Agent Team Member

Elvin Taylor - State Farm Agent; Germantown (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Elvin Taylor - State Farm Agent is seeking a friendly receptionist to join the team and ensure a welcoming, organized office environment. The role involves greeting clients, handling inquiries, scheduling, and maintaining accurate customer records.

The ideal candidate will be organized, detail-oriented, and capable of contributing to a positive and productive workplace while engaging in sales conversations when appropriate.

Qualifications

• Previous receptionist or customer service experience.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with sales conversations.
• Basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Organization

Sales conversations

Tools

Microsoft Office

CRM systems

Job description

Benefits

• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

About Our Agency

I opened my agency in 2016 and currently lead a team of 16. Before becoming a State Farm agent, I built my career in distribution, supply chain, and logistics. I’m a graduate of the University of Memphis, married, and a proud father of four. Family is a huge part of my life, and outside of work, I enjoy traveling and have always had a love for basketball.

Giving back is deeply important to me and our agency. I founded the Armelle Jones Memorial Scholarship Fund at the University of Memphis to help students pursue higher education and launched Operation Give Back in 2015, which has provided food and clothing to hundreds of people in our local homeless community. Our agency also hosts an annual “Lunch With Scholars” to recognize and celebrate graduating honor students from an inner-city Memphis high school.

Our agency offers health benefits, licensing reimbursement, professional coaching and development, and a strong commitment to work‑life balance. Developing people is one of our biggest priorities, and we have a strong track record of helping team members sharpen their skills, grow professionally, and reach new levels in their careers.

Our culture is positive, competitive, accountable, and high‑energy. We want good people who are coachable, motivated to succeed, and willing to hold themselves to a high standard. One of the principles we live by is, "Do unto others as you would your mother!" - a reminder to treat every customer and teammate with the same care, respect, and consideration you’d want for your own family.

If you’re competitive, growth‑mind‑ed, and want to be part of a team that invests in its people and its community, we’d love to meet you.

Role Description

Elvin Taylor - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail‑oriented, and committed to contributing to a positive and productive workplace.

If you thrive in a supportive role and are eager to learn and grow within the insurance industry.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.