Receptionist - State Farm Agent Team Member

Cedric Coleman - State Farm Agent; Memphis (TN); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Health insurance

Paid time off

Training & development

Opportunity for advancement

Flexible schedule

Job summary

Cedric Coleman - State Farm Agent in Memphis is searching for a Receptionist to join their dynamic team. Ideal candidates will be organized and detail-oriented, eager to provide top-notch customer service and support to both customers and colleagues.

The position offers a vibrant work culture with a strong emphasis on growth, professionalism, and teamwork. Responsibilities include greeting customers, managing scheduling, and assisting inquiries that enhance customer relationships.

This is a fantastic opportunity to enter the insurance industry within a positive and supportive environment.

Qualifications

• Previous experience in a receptionist or customer service role.
• Excellent communication and interpersonal skills.
• Ability to prioritize tasks and organize efficiently.

Responsibilities

• Greet customers warmly in person and over the phone.
• Manage appointment scheduling and office communications.
• Assist in handling inquiries and maintaining customer records.
• Identify opportunities to offer insurance options during conversations.
• Provide exceptional customer service and follow up on needs.

Skills

Communication skills

Organizational abilities

Customer service skills

Multitasking abilities

Tools

Microsoft Office

CRM systems

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency opened in 2019 and is a strong team of eight built on a foundation of sales, service, and growth. Before becoming a State Farm agent, I had a strong background in sales, which continues to shape our results-driven approach.

I hold a Master’s degree in Business Management from Strayer University, have one son, and stay active as a Division I men’s basketball referee. I’m also a member of Kappa Alpha Psi Fraternity and value both leadership and community involvement. We stay deeply involved in the community through various charitable efforts and local initiatives.

For our team, we offer health benefits, reimbursement for licensing costs, paid vacation and sick time, bonus opportunities, and performance-based perks like additional PTO and incentive trips, including cruises. We also cover the first three months of life insurance.

Our office culture is high-energy, team-oriented, and growth-focused. We’re looking for someone who is outgoing, coachable, and eager to learn—someone who is adaptable, customer-focused, and motivated to grow both personally and professionally as part of a driven team.

ROLE DESCRIPTION:

Cedric Coleman - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.