Receptionist - State Farm Agent Team Member

Buster Nelson; Fredericksburg (VA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Buster Nelson - State Farm Agent in Fredericksburg, VA seeks a friendly Receptionist to join our team. You will welcome clients, manage calls, schedule appointments, and support daily operations in a fast-paced environment.

The ideal candidate is organized, reliable, and comfortable discussing insurance options with customers. Prior receptionist or customer service experience and basic computer skills (Office and a CRM) are preferred.

Qualifications

• Experience in a receptionist or customer service role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Comfortable engaging in sales conversations.
• Basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Sales conversations

Organizational skills

Multitasking

Communication skills

Tools

Microsoft Office

CRM systems

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 1983 after starting my career as a State Farm claims adjuster and spending time in the finance industry. State Farm became my third career stop, and it turned into a lifelong profession. Today, our team includes six members, and we operate with a close-knit, family-style culture built on teamwork and long-term success.

I'm a graduate of Frostburg State University, where I earned a degree in business administration and was inducted into the Basketball Hall of Fame. I'm very involved with the university, serving on the foundation board, alumni board of directors, and the college of business board. I'm also deeply involved in my church, where I serve as Chairman of Trustees, financial officer, and a member of the personnel committee. Over the years, I've also had the opportunity to mentor and develop very successful future agents.

Our office culture is built around the idea that talent wins games, but teamwork wins championships. We're a supportive, family-oriented group that values positivity, hard work, and accountability. We're looking for motivated, dependable team players who are self-driven, goal-oriented, and ready to contribute to a winning environment.

For our team, we offer a strong benefits package that includes holidays and birthdays off, an attractive PTO plan, maternity leave, Casual Fridays, free snacks and drinks, team outings and dinners, a flex week option, ongoing training and personal development, a Simple IRA, and health benefits. If you're looking for a place where teamwork matters and your effort is recognized, this could be the right fit for you.

ROLE DESCRIPTION:

Buster Nelson - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.