Receptionist - State Farm Agent Team Member

Amanda Agnew - State Farm Agent; DeLand (FL); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Paid time off

401(k)

401(k) matching

Job summary

Amanda Agnew - State Farm Agent is seeking a receptionist to join our team in DeLand, Florida. The role focuses on greeting customers, handling inquiries, and supporting daily office operations within a people‑oriented insurance agency.

The ideal candidate is organized, detail‑oriented, and eager to learn and grow in the insurance industry, contributing to a positive workplace and excellent customer service. Prior receptionist or customer service experience is preferred.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Willingness to engage in sales conversations.
• Basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications (calls, texts, emails, etc.).
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers' needs.
• Support the team with various administrative tasks and projects.

Skills

Receptionist experience

Communication skills

Organizational skills

Sales conversations

MS Office & CRM

Tools

CRM systems

Job description

Benefits:

• Paid time off
• 401(k)
• 401(k) matching

ROLE DESCRIPTION:

Amanda Agnew - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications (calls, texts, emails, etc.).
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers' needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
• We help customers with Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Retirement Planning & College Planning
• Established in June 2015, we are located in Historic Downtown DeLand serving our West Volusia community and the state of Florida.
• Our agency has received awards including Ambassador Club, Legion of Honor, Small Business Premier and Bronze Tablet.
• Amanda has been recognized as a DeLand Woman of the Year Nominee, recipient of the Gail Hallmon Champion of Families Award and the Susie Macon Spirit of MainStreet Award in recognition of her work in the community.

As an Agent Team Member, you will receive...

• 401K
• Paid time off (vacation and personal/sick days)
• Valuable experience
• Growth potential/Opportunity for advancement within my agency

IMPORTANT NOTE ON COMPENSATION:

The compensation for this position is based on an hourly rate. Starting pay will be determined based on the candidate's relevant experience, qualifications, and overall fit for the role. No insurance license is required for this position.