Receptionist - State Farm Agent Team Member

Jill Mathews - State Farm Agent; Celina (TX); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonus opportunities

Paid training

Paid time off

Holiday pay

Professional development

Career advancement opportunities

Supportive, team-oriented environment

Job summary

Jill Mathews - State Farm Agent is seeking a Front Desk Receptionist / Customer Service Representative to be the face of the agency in Celina, Texas. The role emphasizes friendly, organized, and proactive service in a fast-paced office environment.

You will greet customers, answer calls, schedule appointments, assist with policy questions, process payments, and support the licensed team with admin tasks, all while maintaining confidentiality and professionalism.

Qualifications

• Friendly, outgoing, and professional.
• Highly organized with excellent attention to detail.
• Comfortable working in a fast-paced office environment.
• Skilled at multitasking and problem-solving.
• Experienced with Microsoft Office, Outlook, and basic computer applications.
• Experience in customer service, receptionist, administrative support, retail, hospitality, banking, healthcare, or office administration (preferred but not required).
• A strong communicator with excellent phone etiquette.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Greet customers and visitors with professionalism and enthusiasm.
• Answer multi-line phone calls and direct inquiries to the appropriate team member.
• Schedule appointments and manage calendars.
• Assist customers with policy service requests and general insurance questions.
• Process payments and provide receipts when needed.
• Perform data entry, document scanning, filing, and record management.
• Maintain customer information with accuracy and confidentiality.
• Respond to emails, text messages, and online inquiries.
• Support licensed insurance team members with administrative tasks.
• Keep the reception area and office organized and professional.
• Order office supplies and assist with daily office operations.
• Deliver outstanding customer service during every interaction.

Skills

Customer service

Organized

Multitasking

Phone etiquette

Communication

Bilingual

Tools

Microsoft Office

Outlook

Basic computer applications

Job description

Benefits:

• Company parties
• Health insurance
• Opportunity for advancement
• Paid time off
• Competitive salary

Join Our Growing State Farm Insurance Agency

Are you an organized, friendly, customer-focused professional looking for a rewarding career? Our successful State Farm Agent office is seeking a Front Desk Receptionist / Customer Service Representative to become the face of our agency. This position is ideal for someone who enjoys helping people, providing exceptional customer service, and keeping a busy office running smoothly.

Whether you have experience as a Receptionist, Administrative Assistant, Office Assistant, Front Office Coordinator, Customer Service Representative, Office Administrator, or Client Services Representative, we'd love to meet you.

What You'll Do

As our Front Desk Receptionist, you'll create a positive first impression while supporting customers and our insurance team.

Responsibilities include:

• Greet customers and visitors with professionalism and enthusiasm.
• Answer multi-line phone calls and direct inquiries to the appropriate team member.
• Schedule appointments and manage calendars.
• Assist customers with policy service requests and general insurance questions.
• Process payments and provide receipts when needed.
• Perform data entry, document scanning, filing, and record management.
• Maintain customer information with accuracy and confidentiality.
• Respond to emails, text messages, and online inquiries.
• Support licensed insurance team members with administrative tasks.
• Keep the reception area and office organized and professional.
• Order office supplies and assist with daily office operations.
• Deliver outstanding customer service during every interaction.

Qualifications

We're looking for someone who is:

• Friendly, outgoing, and professional.
• Highly organized with excellent attention to detail.
• Comfortable working in a fast-paced office environment.
• Skilled at multitasking and problem-solving.
• Experienced with Microsoft Office, Outlook, and basic computer applications.
• Experienced in customer service, receptionist, administrative support, retail, hospitality, banking, healthcare, or office administration (preferred but not required).
• A strong communicator with excellent phone etiquette.
• Bilingual candidates are encouraged to apply.

Preferred Experience

Experience in any of the following is a plus:

• Receptionist
• Front Desk
• Administrative Assistant
• Office Assistant
• Customer Service Representative
• Office Coordinator
• Client Services
• Insurance Agency
• Banking
• Medical Front Office
• Retail Customer Service
• Hospitality
• Scheduling
• Data Entry

Why Join Our Team?

• Competitive hourly pay
• Performance-based bonus opportunities
• Paid training
• Paid time off
• Holiday pay
• Professional development
• Career advancement opportunities
• Supportive, team-oriented environment
• Stable position with a respected State Farm agency
• Opportunity to obtain your Property & Casualty and Life & Health Insurance Licenses and build a long-term insurance career

About Our Agency

Our State Farm agency is dedicated to protecting what matters most while delivering exceptional customer service to every customer. We believe in teamwork, integrity, professionalism, and creating a workplace where employees can grow and succeed.

If you're looking for a career—not just a job—and enjoy helping people while working in a professional office environment, we'd love to hear from you.