Receptionist - State Farm Agent Team Member

Catharine Albin - State Farm Agent; Cedarburg (WI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Catharine Albin - State Farm Agent in Wisconsin is seeking a motivated Receptionist Team Member to greet customers, manage inquiries, and coordinate appointments. You will become a friendly first point of contact and help maintain an organized office.

You will engage with customers to understand their insurance needs, support a growing book of business, and contribute to a collaborative, service‑driven environment. The role offers growth opportunities, a flexible team, and ongoing training.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Receptionist experience

Customer service skills

Communication skills

Organizational multitasking

Sales conversations

Tools

Microsoft Office

CRM systems

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I joined State Farm in 2021 and opened this agency in 2026 after a career in logistics. I come from a family of entrepreneurs, so I understand both the challenges and rewards of building something from the ground up. I'm passionate about providing the training, coaching, and support needed to help new team members succeed.

Our agency is built around relationships. We believe in taking the time to understand our customers' needs and becoming trusted advisors in the community. As a new agency, you'll have the opportunity to help build lasting customer relationships and make a meaningful impact from day one.

We offer a health stipend, licensing reimbursement, monthly team lunches, Casual Fridays, fun team outings, and a strong commitment to work-life balance. You'll also have the opportunity to work with an established book of business while continuing to build new relationships.

My goal is to create an environment where team members feel like they're working with me, not for me. I'm looking for someone who is persistent, trustworthy, self-motivated, and passionate about helping people. If you enjoy building relationships, thrive in a collaborative environment, and want to grow alongside a brand-new agency, we'd love to meet you.

Role Description

Catharine Albin - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace.

Responsibilities:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Qualifications:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.