Receptionist - State Farm Agent Team Member

State Farm; Kent (OH); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Agent Joe Hartman in Kent, OH is seeking a Receptionist - State Farm Agent Team Member to join our team. The ideal candidate is highly organized, service‑oriented, and eager to learn the insurance business while providing outstanding customer support.

You will greet customers, schedule appointments, maintain records, and assist with inquiries. The role offers a friendly environment, growth opportunities, and no evenings or weekends, with training from an experienced team.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable engaging in sales conversations.
• Basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customer needs.
• Support the team with various administrative tasks and projects.

Skills

Reception experience

Communication skills

Organizational skills

Sales conversations

Basic computer skills

Job description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2026 and currently lead a growing team of four. Before becoming a State Farm agent, I worked in manufacturing and reached a point where I wanted my career to have a greater impact. I was drawn to agency ownership because of the opportunity to help people, serve families, and make a positive difference in the community around me.

Being involved locally is important to me, and our agency looks for opportunities to support and stay connected with the community we serve.
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Our agency offers a Simple IRA retirement plan, paid time off and vacation, licensing reimbursement, and paid holidays. We also offer a schedule with no evenings or weekends, along with free snacks and coffee in the office. One of the biggest advantages of joining our agency is the opportunity to learn from a highly experienced team. Our team members are willing to teach and support one another, and we provide access to a variety of training platforms and resources to help people continue developing their skills.

I’m looking for a go-getter who wants more than just a job - someone eager to take on responsibility, develop as a leader, and step into greater opportunities as the agency grows. If you’re motivated to learn, willing to take initiative, and excited about growing alongside a newer agency with an experienced team behind you, we’d love to meet you.

ROLE DESCRIPTION:
Joe Hartman - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.